David Ramplin Email & Phone Number

High Wycombe, England, United Kingdom

High Wycombe, Buckinghamshire, United Kingdom

UK Technical & Service support for gyms and private customers for our own gym equipment.• First and last point of contact to troubleshoot and resolve technical fitness equipment issues.• Facilitate engineer appointments for repairs, servicing, quoting, part enquiries andtaking payment. • Evaluate what forms key stock. Maintain and replenish engineers stock of critical parts.• Co-ordinate parts shipments and verify equipment warranty status.• IT technical contact for US office included systems training and tech drawings.• Achieved company wide ‘Top Gun’ award for learning one of key customers system to act as a direct point of contact.• Ensure optimum customer satisfaction working towards continual service improvements.• Upsell parts and service agreements• Assist in local onsite installs

High Wycombe

• Produce and issue returns paperwork and pursue to closure.• Manage storage and transport of returned stock.• Scheduling and control stock levels of reconditioned stock.• Use all relevant departments to aid in the investigation of faulty goods. • Produce and issue quotes for repairs whilst looking at alternative solutions/products.• Manage weekly and monthly reports to monitor outstanding figures, workloads, progress etc. Maintain accurate records for reporting.• Order entry. • Ability to understand technical problems and drawings.• Implemented several key changes to processes including a new database systems andadditional reports enabling better control and ability to chase outstanding issues.• Produced and implemented multiple standardised forms to enable quicker streamlined processing thus creating a more professional output.

Maidenhead

• Responsible for the supply of my own section to 67 UK stores including the Internet sales.• Supply Chain: Stock validation, forecasting & processing to ensure stock levels are maintained and control of inventory down to store level.• Ordering stock inline with current advertisements, promotions, location and new storeentrants.• Maintain a high standard communication and relationship with buyers, vendors& the Distribution Centre ensuring an efficient flow of information and stock.

Southampton, United Kingdom

• Dealing with account maintenance including inter-account transfers, ordering, stopping cheques & providing information to branches.

Southampton, United Kingdom

• Logistics: route planning and dispatch deliveries. Chasing and tracking deliveries.• Relationship management with warehouse ensuring time management and working priorities are adhered to.• Paperwork maintenance: use conversion factors to adjust and check paperwork including invoicing, orders, certificates of origin, packing slips etc.

Ba (Hons) Business Administration, Business Administration, 2:2

The course modules include; Marketing, HRM, Business Law, Economics, Accounts, Information Systems, Business Analysis Techniques, Ethics.

Education record

1993 - JULY 1995 - GNVQ. Business Advanced - Merit - A Level PE - E 1989 - JULY 1993 - 10 GCSE’s :- 9 C+ Including Maths & English