Design and implementation of projects against the ITRS Geneos Monitoring Maturity Model for Application Performance Monitoring, including the design, underlying processes, documentation and innovation, including integration and striving to progress usage of product for use by the ITRS Professional Services Department.Continually striving to push the product from both a customer perspective as well as technology use case. Championed the Geneos Time Series, predictability based on previous data, breach predictor as well as self-announcing and floating netprobes.Implemented complex Application Performance Monitoring solutions using Geneos across large numbers of applications areas, such as FIX, RMDS/TREP, Tibco RV, ION, within front, middle and back-office activity, e.g. FX, Equities, FI, Rates, Risk, Market Data and Settlements for major investment banking clients.Was also a Trainer for all levels of the Geneos product both onsite at ITRS offices as well as on customer sites both in the UK and abroad.Also completed CCNA course with the Open University to further progress understanding in the Network space.

Pre-Sales and Technical Account Manager Activities in supporting the sales and channel team to expand existing business, develop new opportunities and handle customer relationships, including C level management. The role involves analysis and planning of monitoring and event management strategies as well as implementation of solutions for various customers in EMEA region. Working closely with Product Management to create new and innovative solution for customers. Responsible for presenting and demonstrating the company offering (real-time system monitoring) to top tier investment banks. Running PoC (Proof of Concept) trials, which influence and aid the success of the deals, at customer sites with Buy side, Sell side, Brokers, Exchanges to the majority of the major IBs globally. Managing both the technical relationship with our customers as well as identifying and building relationships with key decision makers whilst maintaining my existing network of contacts in the banking sector.Continually utilising my monitoring and career experience to enable seamless integration, extended and new possibilities, as well as enhancements in an effort to align to customer requirements. Instrumental in working on new ITRS Product, around ITOA in the Big Data analytics area, on integration, development, usage and assistance with senior members of the Company.Extensive usage and competency of scripting tools including Python, Perl, Shell scripting etc...

In addition to responsibilities and duties at ABN AMRO NV/EDS wastransitioned to RBS from EDS and given additional responsibility for the RBS standard monitoring solution agent deployment development. Developed strategy using current CA solution. Also requested to develop code to migrate rules from CA and Openview to Tivoli. • Technical lead on deployment rollout and troubleshooting installations of;• Tivoli Gateways• Tivoli Endpoints• Tivoli Relay• Provided global technical support and conference call strategy for deployment. • Additionally all associated connectivity and firewall related configuration.• First phase of project completed successfully to 1000+ nominated servers globally.Scripting in; Perl (Unix and Windows), Korn Shell and Windows batch files.

Still at ABN AMRO NV and outsourced to EDS as part of the IT outsourcing contract. Performed, in addition to the detailed work outlined for ABN Amro in period August 2002 to May 2003, attended the CA Architects course and worked closely with CA on troubleshooting and third level support, in their site at Slough, in preparation for the EDS design and global deployment of the CA solution to replace the existing enterprise management solution in the ABN Amro environment.The EDS management solution was deployed using the following CA product suite to both Wintel and Unix platforms; including HP-UX, SunOS, Linux, AIX;• CA NSM (Network Services Management)• CA USD (Unicenter Software Delivery)• CA UAM (Unicenter Asset Management)• CA URC (Unicenter Remote Control - Wintel only)• CA eTrust (All aspects of this security suite)Throughout this implementation, and in the subsequent production environment, I was the CA SME and provided 24x7 global support. Post implementation I was responsible for migrating the HP Openview agent configuration to the CA NSM agent utilising

Senior Enterprise Management analyst for the Global Enterprise Management project. As part of a team tasked with creating and maintaining a Global Enterprise Management provision for ABN Amro’s application systems and network devices. Tools used included;• Openview Operations• NNM 7.0 • Service Navigator• Service Reporter • OV SIP• OVIS• Various SPI’s • Performance sub-agents• Integration of both Openview and external products performed as well as extensive customised reporting, via Crystal Reports. • Telalert for paging and other ad-hoc scripts and tools to enable all areas to be covered.

This role was created for accelerated implementation of delivery models of internet solutions using a small core team. Heavy usage of the HP OpenView monitoring suite and their integrations. Furthermore the development, implementation and support of customer reporting requirements from said tools using Crystal Reports on SQL and Oracle database manipulation and subsequent automated reported to customer intranet and internet sites using both Apache web server on HPUX and Linux servers.• Openview Operations v6.x, formerly ITO• ManageX 4.23 with the Web Smart Plugin package• Implemented, developed and supported HP ServiceDesk 3.x/4.x • Involved in the report development functionality of HP ServiceDesk 4.x with the Dutch HP development team.• Integrated ServiceDesk with HP Operations for automated ticketing and updates thereafter.Tools implemented/integrated/delivered and supported for service delivery of customer websites such as;• Jordan Formula 1 • Fifthmoon • NME• Tesco instore web cafesSoftware;• HP OV ServiceDesk 3.x/4.x• HP OV Reporter• HP OV performance analyzer/manager/agent• HP OV Internet Services• HP Operations• HP NNM for HPUX/NT• HP ManageX• Crystal Reports • HP Omniback • Intrusion Detection software (ISS)• Apache web server on both HPUX and LinuxAll of the above were integrated and monitored using HP Operations and reports developed and generated for system analysis and performance. Further used Crystal Reports to enhance intense database linkage and thus manipulation for reporting – publishing to Apache web server that I implemented with use of virtual hosts.Biggest customer rollout of delivery used with COLT INTERNET with 650+ Windows 2000 servers across Europe, integrated with x9 ManageX servers and using http with ManageX to push to centralised HP Operations server in Bristol. Full monitoring of CiscoWorks server, Cisco kit, HPUX servers, W2K servers and full network infrastructure.

This role was a ground-up design and implementation and the duties included;• Configuring HP9000 machines • Building ITO management platforms on Oracle 7.2.3 and integration and implementation of Omniback 2.50. Also integration of Remedy 7.2.3.Senior HP Openview implementation, development & support including;• Specification, design, installation, configuration and support for ITO 5.x servers including ITO integration of Perfview, Omniback, ManageX and Remedy. • Core speciality for monitoring solutions on NT environments from both ITO and ManageX. Telalert integration with monitoring solutions. • Writing shell script monitors and utilities to bind to ITO. • Installation and configuration of MeasureWare, on both HPUX and NT, performance metrics and part of HP European MeasureWare for NT performance monitoring standardisation team. • OmniBack II installation and configuration for backing up both HPUX and NT from ITO. Management Server as well as integrating into ITO. NNM installation and configuration.Core element of past 15 months has been with ManageX v3.5 to v.4.23, heavily using Exchange SPI v1.0/2.0/3.0 and working closely with HP Senior ManageX Technical Consultant, Jonathon Haworth, as well as HP Design and R&D Project Manager for Exchange SPI, Norm Follet. Have acheived extensive working and design knowledge of ManageX releases from HP initial purchase of NuView to latest version.Design of ManageX environment - including installation, tuning and configuration, creating performance and application reporting for customer requirements using Crystal Reports and publishing to both customer and HP intranet solutions. Chiefly responsible for developing standards for Exchange reporting as well as designing NT standard monitoring solution for OS/Apps etc...To install and configure solutions, including projects at the following companies;• DAF ( Holland )• Ford ( Detroit and UK )• IHP ( Toronto and London )

Primarily employed as part of the initial team responsible for the Implementation/support of OPC in the HP Facilities Management of Glaxo Wellcome PLC. UK-wide travel, liaison, documentation and support for centralisation of All OS platforms, of Operations and Technical Support at the Glaxo Wellcome Research and Development Site at Stevenage Project by Hewlett Packard (directly following on from the Jet Project ), working directly in the OPC initialisation team.As part of the OPC/ITO performed all aspects of support and developmenton the OS platforms; • HPUX 9.04 - HP-UX 10.20 • MPE V 2.2 - MPEiX 5.0;• Lanman;• Netware 3 - 4 • NT 3.51 - NT4.0.Included was the increased usage of;• korn shell scripting, incorporating both SED and AWK• PERL scripting for the hp-ux and NT platforms - all of which are used in progressing the full functionality of OPC and ITO. • Additionally, responsible for the configuration, support and maintenance of the Performance software for the HPUX 9.x and 10.x platforms, namely Perfview and Measureware - Glance Pack Plus.Furthermore, responsible for confirmation, support and maintenance of Unispool for over 200) machines with full cross-platform usage on all platforms - recently responsible for successful completion of Dec Ultrix to HPUX Unispool conversion Project.