David Randall Email & Phone Number

Southend-on-Sea, GB

London, United Kingdom

London, United Kingdom

Design and implementation of projects against the ITRS Geneos Monitoring Maturity Model for Application Performance Monitoring, including the design, underlying processes, documentation and innovation, including integration and striving to progress usage of product for use by the ITRS Professional Services Department.Continually striving to push the.

London, United Kingdom

Pre-Sales and Technical Account Manager Activities in supporting the sales and channel team to expand existing business, develop new opportunities and handle customer relationships, including C level management. The role involves analysis and planning of monitoring and event management strategies as well as implementation of solutions for various customers.

London, United Kingdom

• In addition to responsibilities and duties at ABN AMRO NV/EDS wastransitioned to RBS from EDS and given additional responsibility for the RBS standard monitoring solution agent deployment development. Developed.
• Technical lead on deployment rollout and troubleshooting installations of;
• Tivoli Gateways
• Tivoli Endpoints
• Tivoli Relay
• Provided global technical support and conference call strategy for deployment.

• Still at ABN AMRO NV and outsourced to EDS as part of the IT outsourcing contract. Performed, in addition to the detailed work outlined for ABN Amro in period August 2002 to May 2003, attended the CA Architects course.
• CA NSM (Network Services Management)
• CA USD (Unicenter Software Delivery)
• CA UAM (Unicenter Asset Management)
• CA URC (Unicenter Remote Control - Wintel only)
• CA eTrust (All aspects of this security suite)Throughout this implementation, and in the subsequent production environment, I was the CA SME and provided 24x7 global support. Post implementation I was responsible for.

• Senior Enterprise Management analyst for the Global Enterprise Management project. As part of a team tasked with creating and maintaining a Global Enterprise Management provision for ABN Amro’s application systems and.
• Openview Operations
• NNM 7.0
• Service Navigator
• Service Reporter
• OV SIP

• This role was created for accelerated implementation of delivery models of internet solutions using a small core team. Heavy usage of the HP OpenView monitoring suite and their integrations. Furthermore the.
• Openview Operations v6.x, formerly ITO
• ManageX 4.23 with the Web Smart Plugin package
• Implemented, developed and supported HP ServiceDesk 3.x/4.x
• Involved in the report development functionality of HP ServiceDesk 4.x with the Dutch HP development team.
• Integrated ServiceDesk with HP Operations for automated ticketing and updates thereafter.Tools implemented/integrated/delivered and supported for service delivery of customer websites such as;

• This role was a ground-up design and implementation and the duties included;
• Configuring HP9000 machines
• Building ITO management platforms on Oracle 7.2.3 and integration and implementation of Omniback 2.50. Also integration of Remedy 7.2.3.Senior HP Openview implementation, development & support including;
• Specification, design, installation, configuration and support for ITO 5.x servers including ITO integration of Perfview, Omniback, ManageX and Remedy.
• Core speciality for monitoring solutions on NT environments from both ITO and ManageX. Telalert integration with monitoring solutions.
• Writing shell script monitors and utilities to bind to ITO.

• Primarily employed as part of the initial team responsible for the Implementation/support of OPC in the HP Facilities Management of Glaxo Wellcome PLC. UK-wide travel, liaison, documentation and support for.
• HPUX 9.04 - HP-UX 10.20
• MPE V 2.2 - MPEiX 5.0;
• Lanman;
• Netware 3 - 4
• NT 3.51 - NT4.0.Included was the increased usage of;