David Rasalan Email & Phone Number

Willoughby, Ohio, US

Execute business growth and sales strategies, initiate contact with existing and potential clients, identifyneeds and propose solutions to meet those needs, and driving the processes to foster on-goingrelationships with clients.Duties and Responsibilities Lead the Professional Services organization of Exodus Integrity Services, Inc., responsible forall.

Cleveland, OH, US

• Direct both Information Technology and Global Customer Experience, including strategy and execution, for $1.7B business unit with a staff of 65. Engage with business stakeholders to ensure IT services, processes, and.
• Reduced IT spend as a percentage of sales by 200 basis points - delivering best-in-company results and driving net earnings results by developing a blended fixed-and-flex IT organization.
• Created a diverse culture of engagement (91+ engagement index) with attrition of less than 1.5% over 3-years.
• Engineered the strategic IT alignment for NA, LATAM, EMEA, and APAC as Chair of the Global IT Council. Partnered with IT leaders in EMEA ensuring cohesive IT planning across 18 countries.
• Drove $32M of sustained savings over 10 years. Developed systems portfolio to manage strategic business needs and complexity by employing a 2x2 simplification matrix which became an enterprise standard.
• Drove productivity increases and savings > $1M using modern technologies such as RPA and Factory-of-the-Future initiatives as the creator and leader of a cross functional Digital Oversight Committee in charge of.

Cleveland, OH, US

• Reported to the President and Corporate Officer of the Parker Instrumentation Group. Held dual role responsibility and simultaneously managed the Customer Experience organization with 100 global customer experience.
• Created a Digital CX strategy which resulted in world class customer service and a Net Promoter Score of +65. Recognized as a Customer Experience thought leader.
• Implemented self-directed teams and created a scorecard of bespoke KPIs to ensure continued achievable success and becoming an enterprise best practice.

Cleveland, OH, US

• Managed IT department for a $220M division. Reported to General Manager.
• Implemented ERP systems across 11 locations and simplified the system portfolio, enabling earnings growth of 70 basis points ($1.4M).
• Modernized infrastructure and mobile capabilities.
• Executed a volatility plan, lowering IT spend by 150 basis points.

Cleveland, OH, US

• Managed IT department for $80M division. Reported to General Manager.
• Digitized order entry and shop floor control.
• Managed post acquisition activities and ensured accretive addition of an $80M business unit. Served as US Business Integration Manager for KV Automation to assimilate IT, Supply Chain, Engineering, Operations, Sales.

Cleveland, OH, US

• Responsible for all generations of eBusiness (EDI, Private Portal, Public Portal, Proprietary). Managed team of 22 developers. Reported to Corporate VP, IT and presented to the Board of Directors.
• Completed first ecommerce site for Fortune 250 Company (www.PHconnect.com).
• Utilized DevOps to ensure continuous improvement and functionality across public and private portals.
• Increased online order entry from $14M to $1.5B in 28 months.

Cleveland, OH, US

• Managed a team of project leaders implementing ERP systems in Mexico, Venezuela, Brazil, and Argentina. Lived in Latin America 50% of the time.
• Created cross functional ERP implementation team across Europe and Latin America.

Cleveland, OH, US

• Led and collaborated on large global ERP implementation projects. Relocated to London for ~3 years.
• Created implementation methodology for ERP systems in Europe, Africa & Asia.
• Led Implementations of JD Edwards ERP system in Netherlands, Switzerland, Germany, United Kingdom.

Education record

Education record