David Rauen Email & Phone Number

Green Bay, Wisconsin, Us

Manage a Team of 8 Colleagues: • 1 - Technology Implementation Manager• 1 - Information Technology Asset Manager• 1 - Business Analyst• 3 - Systems Analysts• 1 - Corporate InternLead the Effort to Create Governance, Policy, Procedure, and Structure Around a New IT Program: • Establish - Policies, Procedures, Structure, and Overall Governance• Improve - Overall Delivery, Consistency, Auditability, and Reportability of IT Operations• Benefit - Transform Organization, Improve Communication, Overall Process Efficiency & EffectivenessProduct Owner for Information Technology Service Management Tool• Current Tool = Cherwell Service Management• Responsible for Establishing/Management Overall Processes and Support• Responsible for Managing Sprint-Based Agile Release Enhancements• Responsible for Managing All Process, Workflow, and Overall User Experience• Responsible for Managing All Communications

Green Bay, Wisconsin, Us

Managed a Team of 8 Colleagues...• 1 - Project Manager Lead• 4 - Project Manager Seniors• 1 - Project Manager• 2 - Process ConsultantsManaged the Project Portfolio for...• Consumer and Business Banking Department/LOB• Corporate Risk Management Department/LOB• Product & Marketing Department/LOB• Private Wealth Department/LOBEnsured Governance Adherence for the Enterprise Project Office (EPO)…• Managed Process Creation / Change Management• Managed Project Management Process Audit Management • Managed Financial Management and Annual Appropriation Planning• Managed Reporting and Governance of all Project Management Documentation

Green Bay, Wisconsin, Us

Similar accountability to next position of "SVP, Project Management Office Manager"

Green Bay, Wisconsin, Us

Managed a Team of 7 Colleagues...• 3 Systems Analysts that supported the Finance, Audit, and Credit departments• 2 Systems Analysts that supported the bank's core data system (Fiserv's Signature platform)• 2 Systems Analysts that supported the bank's ESB/APIs (Enterprise Service Bus / Mulesoft platform)

Green Bay, Wisconsin, Us

• Managed the data conversion for the 2nd bank acquisition (Huntington Bank - Wisconsin branches) • Developed processes and templates to transition this role to my successor for future acquisitions.

Green Bay, Wisconsin, Us

• Managed the data conversion workstream for the 1st major bank acquisition (Bank Mutual) in 10 years• Managed many other smaller projects, leveraging the foundational project management of ASB

Madison, Wi, Us

• October 2023 - Became Committee Chair for the Governance and Compensation CommitteeI was invited to join the University of Wisconsin School of Business, Center for Professional & Executive Development (CPED); officially beginning my tenure in October 2022.I'm extremely passionate about this School of Business, and the certificate programs they offer; completing my Masters Certificate in Project Management in 2016, and completing my Advanced Management and Leadership Certificate in 2022.It's an honor to join this team, and this tremendous University! I highly recommend their Programs, Certificates, and Custom Development Solutions.

Green Bay, Wisconsin, Us

Project Management --Primarily focused on Information Technology - Leading projects utilizing cross-functional business teams. Corporate initiatives driving financial, quality, and process improvements. Projects that vary in size and complexity - from software application and suite upgrades/new package deployments...to complex system installations (hardware and software).Executive Support -- Primary support for home and corporate technologies. All levels of Executives (President/CEO, Vice Presidents, and Board of Directors). Support ranges from home technology support to business critical technology needs (mobile, personal computing, systems). Focused on meeting not only technology needs, but also delivering to the Executive (customer) experience.Laptop and Desktop Support -- Hardware and software windows based systems. Technical support ranging from hardware diagnostics and replacement, to software diagnostics and technical configurations.Apple Product Support -- iPhones, iPads, MacBooks, iMacs, and Mac Desktops. Integrating systems into a Windows based corporate infrastructure (Active Directory and Windows Server), application installation and configuration.Telecom Support -- Cisco Call Manager, Verizon, and AT&T. Home and corporate support integrating new technologies. Implementing VOIP technologies, and configuring Instant Messenger and telephone technologies to work together in a Unified Communications environment. Leadership Opportunities -- Intern development advocate and mentor, active participant in various information technology interview teams, team mentor for key customer support technology positions focused on improving the customer experience.

Houston, Texas, Us

Field Technical Support Representative II>Delivered Systematic Problem Solving class to 200+ employees>Provided service and hardware support for servers, laptops, desktops, and printers>Team lead for over 20 technical support representatives>Led daily team meetings, and team organization efforts>Customer support go-to for escalation related issuesProject Coordinator>Coordinated move, add, change, and install projects for Kimberly-Clark>Worked with managers and end users to ensure training and completion>Developed procedures and documentation for both customers and support personnelResource Coordinator>Worked with customers to coordinate team resources>Developed processes to streamline customer communication

Bachelor Of Arts, Business Management

Associates In Applied Science, Computer Information Systems