David Reddick Email & Phone Number

Memphis, Tn, Us

Germantown, Tennessee, United States

Serves on the IT Support Services team to meet company and end-user technical needs while providing excellent customer service. Monitors and responds to incidents in the ServiceNow ticketing system to ensure customer service quality by providing timely and accurate solutions. Consistently takes on additional responsibilities to manage enterprise-wide and departmental projects such as PC rollout, residential business center (RBC) rollout, and Scan-to-Box. Comes in early to manage networking issues at East Coast properties. Implements user provisioning and administers access controls in Active Directory and Okta applications. Also assist users with various software, hardware, and networking incidents. Documents processes including troubleshooting of network connectivity issues, Scan-to-Box, Cisco Meraki name change, and the new Visio deployment. Contributes advanced specialized knowledge of networking protocols, infrastructures, and software packages to foster the understanding and develop the capabilities of fellow support analysts.Cross-trained with both IT Infrastructure and Cybersecurity to facilitate faster resolution of more common routine issues at properties and to allow other departments to focus on higher level issues. Trained to assist Infrastructure with coverage issues by configuring new switches and access points to close incidents. Serves as principal analyst to remediate outages. Preparing to aid Cybersecurity in investigating routine incidents such as phishing blocks and Microsoft Defender alerts.

Cookeville, Tennessee, United States

Cookeville, Tennessee, United States

Cookeville, Tennessee, United States

Cookeville, Tennessee, United States

Greater Memphis Area

Served on the network engineering team, leading a large business project (DataDog) to successful completion. Was responsible for documenting the current setup and procedures for creating new instances in preparation for migration to Amazon Web Services (AWS). After becoming more proficient in DataDog, created new configuration files and dashboards to monitor additional devices. Created Bash scripts to test ping response times between different regions and servers to monitor for anomalies in access times. The final component of the project was to organize BlueCoat proxies by worldwide region for comprehensive monitoring of number of users, data usage, and network load within the DataDog application.

Memphis, Tennessee

Served on the networking and telecommunication team, helping install and configure new wireless access points and performing routine networking tasks, such as patching cables, troubleshooting, and repairing ports and switches. Assisted in preparation and the move to new data center by shifting switches between networking racks, installing new InfiniBand switches, migrating cabling from existing systems, and printing and labeling new patch cables. Also, patched legacy servers into a highly redundant fiber ring for new center. Contributed to special team discussions on institutional disaster recovery and ransomware prevention and remediation. Developed a better understanding and appreciation of redundant network design within a large-scale IS environment while gaining exposure to some of the newest networking systems, such as the Cisco Identity Services Engine (ISE) and the Cisco Virtual Switching System (VSS). Recognized for significant contribution in identifying a potential problem with faulty grounding of cabinets in new data center.

Cordova, Tennessee

Provided hardware diagnostics and upgrades, replaced existing disk drives with imaged solid-state drives in all laptops and some desktop systems, interfaced with and provided technical assistance to system users, and provided some training of new users, as needed. Set up access points with VLANs, SSIDs, and security protocols. Configured new servers with high-availability using Type-1 Hypervisor and integrated with existing infrastructure. Virtualized previous bare metal servers to better utilize available resources and provide redundancy. Installed and configured IPSentry software to send email notification of issues and to monitor server health, software availability, and storage capacity/redundancy. Developed a custom configuration of the software to monitor ISP connections and set up failover connectivity. Also, trained and supervised a student worker.

Cordova, Tennessee

Imaged and verified desktop and laptop computers, conducted hardware diagnostics, tested new software prior to deployment, resolved connectivity issues, interfaced with and provided technical assistance to system users, and provided some training of new users, as needed.

Master Of Science - Ms, Computer Science / Cyber-Security, 3.45

Bachelor Of Science - Bs, Computer Science With Concentration In Cyber Security, 3.35