David Reddington Email & Phone Number

Austin, Texas Area

• Handled almost 300 accounts for Collections activity. Handled the biggest portfolio of accounts at HID. Several of those were fortune 500 companies.• As a Collector we had 3 goals of collection activity that we have to achieve each month. o % of Aging – has to be below 18%o % of 30+aging – has to be below 3.0%o % of 60+aging – has to be below 1%• Only collector to hit 2 of the 3 numbers for the last 8 months in a row. Only collector to hit all 3 numbers 5 out of the last 8 months. • Made daily calls, emails to customers. Sent Invoices to customers. Took care of shpg/handling & tax balances on accounts. Worked daily with sales and customer service on customer’s accounts and issues. Had daily conference calls with sales and customer’s.• Worked with Oracle/Oracle Advanced Collections. Have also worked with Get paid.• Maintained excel spreadsheets on customer’s accounts.

Round Rock, Texas

Successfully maintained 105 customer Premier pages/25 Global Portal pagesTraveled to customer sites to demonstrate Global Portal DemosPerformed Sales Representative and customer trainingManage process for online order breakageManage the requests for special projects from outsourced and contractual resourcesStrive to maintain above my goal for frictionless conversion

Successfully manage $14 to $20MM Global/Federal Portfolio Drive issue resolution on highly complex account setLead facilitator between internal Dell teams and customer to enhance cash flowKey team player in achieving best Federal Days Sales Outstanding (DSO) of 37 Days in Q1 FY09Led all Federal Collectors in reduction for Q1 & Q2 FY09 Average attainment 126.2% Q1 FY09Average attainment 119.8% Q2 FY09

Responsible for reducing cycle time by 4+ Days due to the investigation and remediation of issues with customers and sales response times. Managed and led the K-12 Po Issue Pilot. Responsible for NY Sales team escalations from customers, and driving special requests from customers/sales.

Collected Monies for Federal accountsCompiled weekly reports regarding status of accounts

• Assist in management of store duties – Apprehension of internal employees and external customers. • Performed daily inspection of store for safety compliance.• Reduced the store budget from 1.56 to 1.09, by reduction in loss of product by theft, and reduction in ordering of unnecessary store items.

Investigated new credit card orders into DellTrained new employees to Fraud Processed 90-100+ orders per day which was in the top of all investigators

Promoted to Collections Manager after employed for 5 monthsImplemented new shipment tracking process "Worldship" with UPS Reduced aged account balances from six million to 1.5 million

Managed two large accounts in the Enterprise segment Managed web-based premiere pages Worked closely with Account Executive on special projects and accounts

Collected monies for 179 Global accountsCompiled weekly reports regarding status of accountsActed as "Get Paid" Key User for Global Team

Entered, maintained and released ordersCommunicated effectively with sales & customers on all discrepanciesResearched orders and corrected accordingly

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Criminal Justice