David R. Email & Phone Number

Kitchener, On, Ca

Duties Included:- Acting as the main point of contact for on-boarding new users.- Worked with internal partners to develop and implement full life cycle customer success plans.- Running OCTOPUZ’s version of a QBR called Strategy Sessions.- Resolving customer roadblocks by collaborating across departments. - Managed software licensing and licensing support- Own the renewal process and built cadences to maximize net revenue retention.- Managed licensing for all… Show more Duties Included:- Acting as the main point of contact for on-boarding new users.- Worked with internal partners to develop and implement full life cycle customer success plans.- Running OCTOPUZ’s version of a QBR called Strategy Sessions.- Resolving customer roadblocks by collaborating across departments. - Managed software licensing and licensing support- Own the renewal process and built cadences to maximize net revenue retention.- Managed licensing for all customers across multiple systems. - Maintained relationships with high-value users- Working with users across different time zones Show less

Waterloo, Ontario, Canada

Duties Included:- Ensure guest satisfaction by following company’s steps of service and ensuring guests enjoy their meal, service and overall experience.- Reconciled Cash, created deposits, completed daily financial reports and safety forms. - Created a friendly and fast environment for all guests I’d be serving - Pushing sales by upselling increased portion sizes, alcohol, food alternatives and gift cards.

Waterloo, Ontario, Canada

Duties included: - Achieve personal sales goals while aiding other employees to do the same. - Managed a team of 4-5 staff on a daily basis ensuring all individual and team tasks are completed. - Educated customers and new employees about different products within the store- Reconciling Cash Drawers on a nightly basis along with completing cash-flow reports every month.- Managed the stock rooms organization while accepting and verifying shipments.

Waterloo, Ontario, Canada

Duties Included: - Working with the sales, operation and engineering teams of the business to conduct market research on upcoming and potential products.- Controlled all aspects of social media including creating content, managing the pages and directing customer inquiries - Assisted in the design and development of company websites using WordPress - Created packaging(Retail), marketing content(Newsletters & Banners)- Photographed and edited product, lifestyle, and corporate… Show more Duties Included: - Working with the sales, operation and engineering teams of the business to conduct market research on upcoming and potential products.- Controlled all aspects of social media including creating content, managing the pages and directing customer inquiries - Assisted in the design and development of company websites using WordPress - Created packaging(Retail), marketing content(Newsletters & Banners)- Photographed and edited product, lifestyle, and corporate images. Show less

Duties Included:- Helping customers find item’s that they were looking for or guiding them to popular products.- Processed POS payments, conducted inventory, cleaning and closing the store

Bachelor Of Arts - Ba, Economics

Focus on Behavioural & Macro Economics, Accounting, Game Theory and Marketing

High School Diploma, General Studies