Automated many tasks to save coworkers hours of workManaged communications between team members and the software providerLed other co-op students in projects, including communications and deadlinesCreated documentation and instructions for all of the changes that were have madeCreated instructional videos and documents for external useTrusted to work remotelyLead major changes to work processes Handled team questions and gave demonstrations on new processes

Trusted to review other team members work and supply appropriate feedbackLearned the importance of processes adaptability due to team changing to a more agile development near the end of the training periodUsed JIRA to log tasks and keep team leaders updated on the progress with various projectsHandled the transfer of repository files to other sections of the Open Learning teamTrusted to work from home during Covid-19 pandemic

Ensured customers left satisfied by providing polite and friendly serviceTrusted to follow closing proceduresGave clear, concise answers to inquiries from customers

Trained new staff to clean and close properlyEnsured customers left satisfied by providing polite and friendly servicePackaged supplies in an organized and safe way