David Renaud Email & Phone Number

• Developed workflow and Excel-based tools to coordinate contract management between Project Team and CLBC’s Accounting Services Department, tracking the status of 950 contracts over nine month period• Developed PowerQuery model for tracking regional completion of government-mandated rate increases across BC by CLBC regional operations staff over six month period• Developed multiple dynamic project rollout schedules using provincial contract volumes and subject-matter expert time estimates to produce completion estimates and implementation timelines for each involved role• Wrote, edited, and delivered training materials to an estimated 50 internal staff and 70 external organizations to ensure competency and compliance with new contracting software• Built relationships with internal and external stakeholders across six distinct quality service areas to facilitate Change Management strategies and mitigate risk using ADKAR model• Implemented post-rollout sustainment plan with collaboration of regional operations staff to ensure long-term project success• Analyzed quantitative and qualitative metrics of project rollout to identify common trends and assemble recommendations for future project implementation• Presented project rollout plans and results to regional management teams, internal development teams, and CLBC Board of Directors• Wrote communications to be distributed provincially by myself and others to an estimated 400 organizations for the purposes of delivering information, building relationships, and eliciting feedback

Abbotsford

• Developed resource allocation workflow for South Fraser Region to promote transparency and team collaboration through creative use of existing Paris system functionality and Microsoft Excel• Developed Excel-based tools to support various teams across CLBC's South Fraser Region, including revisions to the Contract Tracking Request form to ensure accurate fiscal year cost tracking, PowerQuery-based tracking systems for the Eligibility Team to support day-to-day recording keeping and collaboration with MCFD, and general contract workload tracking sheets for Quality Service Analysts within the Upper Fraser Teams.• Monitored the delivery of 38 contracted programs to ensure CLBC’s standards were met, through yearly scheduled reviews, formal correspondence regarding implementation of contracted services, and casual communication with organizational leadership • Negotiated with external stakeholders, including contracting partners and other government bodies, to ensure Person-Centred Practice is employed in meeting service delivery requirements, within CLBC’s organizational standards of quality and cost• Collaborated with MCFD, Fraser Health, and local housing organizations to facilitate service delivery transitions while mitigating risk to the supported individual• Led Personalized Supports Initiative team during staffing transition period (August – November 2018) to ensure staff could manage crises and provide responsive service in unpredictable service delivery model• Prepared families for direct funded respite services by meeting individually with family members to deliver introduction to the service delivery model and provide information regarding funding and relevant legislation

Abbotsford, Bc

Abbotsford, Bc

Daily analyst functions of agency communications, contracting, and Paris recordingParticipation in SAP and RAC meetingsInvolvement in DFR orientation, data confirmation, and agent correspondence.

Life skills counselling, assisting clients in reaching defined goals, debriefing with clients and supervisors, documentation, regular team meetings

Bachelor Of Social Work, Social Work

Social Services Diploma, Social Work

Skills-oriented education program for the field of social work and human services, including multiple practicums located around Abbotsford.