David Repko Email & Phone Number

Cleveland, Ohio

working directly with Executive Health Department Chair and Co-Chair and Wellness Department Chair complex scheduling in a fast paced environmentcross training psr's in departmental scheduling while adhering standard order of proceduresworking directly with Department administrator to improve quality and efficiency

Solon

Act as liaison for outside referring physicians and facilities referring new patients to Cleveland ClinicUtilize Epic, Lyricall, Microsoft CRM Register patients and schedule appointments, coordinate services and provide special instructions to meet referral needsCapture referring physician informationAct as liaison for all patient/client needs and problem resolution within a timely mannerAssist Director with developing, evaluating and improving department quality and… Show more Act as liaison for outside referring physicians and facilities referring new patients to Cleveland ClinicUtilize Epic, Lyricall, Microsoft CRM Register patients and schedule appointments, coordinate services and provide special instructions to meet referral needsCapture referring physician informationAct as liaison for all patient/client needs and problem resolution within a timely mannerAssist Director with developing, evaluating and improving department quality and efficiency related to customer serviceAssist with Service RecoveriesAnalyze calls to measure against department standardsTraining new agentsAuthor and Co -Author Departmental Standard Operational Policy and Procedures Show less

Determines appropriate appointment type and urgency. Schedules appointments, coordinates services and provides special instructions. Communicates scheduling information, instructions and directions. Captures referrals and cancellation reasons. Verifies and captures physician data. Processes CCF Internet appointment scheduling requests. Validates and captures insurance coverage. Applies industry standard ranking rules for multiple insurance’s. Aligns correct insurance coverage with type of… Show more Determines appropriate appointment type and urgency. Schedules appointments, coordinates services and provides special instructions. Communicates scheduling information, instructions and directions. Captures referrals and cancellation reasons. Verifies and captures physician data. Processes CCF Internet appointment scheduling requests. Validates and captures insurance coverage. Applies industry standard ranking rules for multiple insurance’s. Aligns correct insurance coverage with type of service provided. Monitors combined registration reports. Identifies patients in need of financial counseling to facilitate payment. Acts as a liaison for all patient/caller needs and problem resolution. Coordinates appropriate response to patient/caller service requests. Resolves scheduling difficulties between patient and CCF physicians. Liaison for outside referring physicians and facilities. contacts appropriate CCF staff for outside physicians and facilities. Schedules sign language interpreters for all main campus and FHC sites to ensure compliance with Title III of Americans with Disabilities Act. Maintains interpreter data on department log. Develops, evaluates and improves department procedures related to customer service and quality. Other duties as assigned. Show less

 Administrative: Basic Daily Operations, Cash Count, Banking, bookkeeping, populate and analyze Transaction Summary Reports, Key Performance Indicator and Customer Service Reports to assist in the decision making process to drive the business, assist DM with adjusting budget based on Kronos. Human Resources: Recruit, Interview, Hire, Train and Terminate employees, and assist employees achieve personal and professional goals. Complete new hire packages and distribute paperwork to the… Show more  Administrative: Basic Daily Operations, Cash Count, Banking, bookkeeping, populate and analyze Transaction Summary Reports, Key Performance Indicator and Customer Service Reports to assist in the decision making process to drive the business, assist DM with adjusting budget based on Kronos. Human Resources: Recruit, Interview, Hire, Train and Terminate employees, and assist employees achieve personal and professional goals. Complete new hire packages and distribute paperwork to the corporate office and appropriate agencies (Application, I-9, WOTC, W-2, background check)  Supervisor: Directly in charge of a staff of four employees and indirectly responsible for several neighboring stores as support, scheduling, attend/facilitate monthly sales meetings, coaching staff to reach goals and create a positive environment to enhance morale. Customer Service: Experience with heavy customer traffic, converting shoppers into buyers through a focused customer service model through reading and reacting to fit their needs. Ability to multi-task and perform daily task and customer service simultaneously.  Loss Prevention: Experience with performing inventory/sales/paperwork audits, floor control to deter shoplifting, investigative techniques for internal and external theft and manage process for the collection of returned checks. Working with local authorities to complete forms related to shoplifting incidents. Show less

The overview of my experience is:Average hours per week are 45Administrative: Basic Daily Operations, Cash Count, Banking, bookkeeping, populate and analyze Transaction Summary Reports, Key Performance Indicator and Customer Service Reports to assist in the decision making process to drive the business, assist DM with adjusting budget based on Kronos.Human Resources: Recruit, Interview, Hire, Train and Terminate employees, and assist employees achieve personal and professional… Show more The overview of my experience is:Average hours per week are 45Administrative: Basic Daily Operations, Cash Count, Banking, bookkeeping, populate and analyze Transaction Summary Reports, Key Performance Indicator and Customer Service Reports to assist in the decision making process to drive the business, assist DM with adjusting budget based on Kronos.Human Resources: Recruit, Interview, Hire, Train and Terminate employees, and assist employees achieve personal and professional goals. Complete new hire packages and distribute paperwork to the corporate office and appropriate agencies (Application, I-9, WOTC, W-2, background check) Supervisor: Directly in charge of a staff of four employees and indirectly responsible for several neighboring stores as support, scheduling, attend/facilitate monthly sales meetings, coaching staff to reach goals and create a positive environment to enhance morale.Customer Service: Experience with heavy customer traffic, converting shoppers into buyers through a focused customer service model through reading and reacting to fit their needs. Ability to multi-task and perform daily task and customer service simultaneously. Loss Prevention: Experience with performing inventory/sales/paperwork audits, floor control to deter shoplifting, investigative techniques for internal and external theft and manage process for the collection of returned checks. Working with local authorities to complete forms related to shoplifting incidents. Show less

Mba, Business Admin

Activities and Societies: Anticipated Graduation date is December 2012.

Education record

Certificate of Mechanical/Structural Drafting/Detailing

Diploma

Master Of Business Administration (Mba), Business Administration And Management, General, 3.5

2004. Associate Of Applied Business, Accounting