David Rhee Email & Phone Number

Seattle, WA, US

Additional Foci: Mentorship, Cloud Financial (TFC), Operational Process Improvement, Customer and Business Development

Seattle, WA, US

• Administration of mission critical Windows servers that include, monitoring, troubleshooting, research and planning (including hardware and application upgrade and refresh), and project implementations
• Backup Administration and Planning that includes risks and business continuity assessment and their corresponding SLA (service level agreement) as well as daily and monthly reporting; new backup system (current stage.
• Business process and server manual documentations, and researching and support role to fellow team members (that including training, backup coverage and support, and new projects)
• Windows 2008-2016 Servers Std - Data Center, VMWare eSXI 5.5-6.0

Rochester, NY, US

• Formulate and implementation acquisition plan in the transition of MBK, LLC into Johnson & Lund that included hiring, region implementation by zone, and CRM implementation
• Design and implement an end-to-end solution that involves assessment, proposal, project management, and implementation with multiple partners and end-users on computers and servers, network infrastructure, application.
• Assessment and documentation of process improvement that includes project expectations, roles, feedback, and troubleshooting support
• Business process assessment for optimal productivity, quality assurance, and various compliance, security, and regulatory laws (HIPAA, Red flag, PCI-DSS)
• Expanded and solidified business coverage from western & central NY to include northern NY, Albany, and Hudson county; help and assisted in increasing team members from 3 to 6

• Integration, calibration, and configuration of various high tech equipments with specialized application software, computers, and servers
• Value add services for clients and ROI (return of investment) in metric measurement and analysis (with vendors) and project phase implementation
• Research and expanded service options that included business assessment, business continuity, maintenance service, and business compliance
• Dispatch and appointment with clients and field technical specialists (including appointment changes, conflicts, and change of scope)
• Expand business coverage from Buffalo, NY to western and central NY; increase business sales to $500,000 with a team comprise of 3

Buffalo, NY, US

• Provide technical support & troubleshoot any installation issues with field technical specialists that included Windows and Apple product, connectivity, and email client configuration
• Assist and schedule installation appointments that includes value-add services (including additional premium services)
• Documentation and assistance with manager in personnel development as well as the handling and resolution of escalation calls during non-peak business hours
• Assist and provide support to dispatchers in resolution for installation failure and escalation

Stamford, CT, US

• Provide technical support & troubleshoot any related issues of high speed internet/ broadband service (including network outages)
• Customer and value add services (including upgrade and downgrade of services)
• Network connectivity, cable modem provisioning, computer and email configuration for clients (Win 95/98/NT/2000,XP, Mac 8.x-10.x platform)
• Personnel Development and training on efficient troubleshoot & assistance
• Procedural assessment and quality flow control for broadband, high speed internet services and customer resolutions
• Provided multiple input and implementation of operational process for operational improvements that includes: cable modem address verification, single billing interface view of heterogeneous billing systems, and.

• Development and growth of existing and new client service and relations (prospect cold calling and outside field sales): small-medium, DOE, DoD, & Academic organizations
• Information system evaluation, consulting, development, proposal, configuration, and implementation through solution guideline to end users’ missions and objectives
• PO/POS, tracking, account ledger
• Company advisement and goal objectives
• Solution marketing for strategic alliance partners
• Training & development of team personnel and standardized guideline for performance, assessment, solutions, and goal-setting

Ms, Information Technology

Ba, Sociology