David Rhoads Email & Phone Number

Columbus, Ohio Area

Determines and maintains a balanced pipeline system by coordinating flow changes in discretionary pipeline supplies, exchanges, storage and peak shaving operations.Implements measures consistent with the best-cost purchasing and operating strategies of the LDCs.Performs in a 24 hour per day, 7-day per week work environment on a shift basis.Ascertains problems involved in gas operations; contacts personnel who can supply information and assistance; analyzes and evaluates data; determines solution; initiates changes within jurisdiction.Confers with gas control personnel of pipeline companies, other distribution companies and NiSource personnel.Complies with Federal and State regulations as set forth by the Department of Transportation.Communicates with internal and external customers to keep them advised of operating conditions.Acknowledges and responds to all alarm conditions on the NiSource LDC pipeline system and facilities as transmitted to Gas Control via SCADA or other systems.Logs information received during shift; answers operating questions; advises supervisor of changes from normal; monitors weather conditions; notifies management of emergencies.Coordinates implementation of the optimum dispatch of available supplies and disposition of imbalances.Generates timely reports needed to reconcile pipeline and peaking invoice statements and needed for day to day operations.

Scheduled and coordinated service calls for Field Optimized areas of the Midwest Division.Ran daily con call with DSM’s to review day’s activities and make adjustments as required.Monitored and balanced the workload of all assigned Corrective Maintenance Customer Engineers, managed the unscheduled call load.

Midwest

Pilot ProgramManaged incoming requests from field assigning the correct Field Support Specialist based on skill sets and request requirements.

Midwest

Scheduled and coordinated service calls with customers and Corrective Maintenance Customer Engineers.Performed remote preventive and remedial maintenance of EMC maintained products at customer locations in different operating environments across multiple platform environments leveraging remote tools to analyze product failures.Assisted CMCE’s providing remote support, dialing in, queued cases to upper level support, updating case notes and site messages, researching solutions, ordering parts, and anything else they needed.Perform remote code upgrades to Centera storage systems.Developed the triage processes for district many of them adopted as SOP on national bases.As the ASR S/D Lead developed the SOP for managing scheduled activities.Managed the teams schedule for 3 years, coordinating vacation requests, schedule planning.

Columbus, Ohio Area

Performed on site preventive and remedial maintenance of EMC maintained products at customer locations in different operating environments across multiple platform environments.

Columbus, Ohio Area

Installation and support of connected equipment at customer sites, helpdesk customer support, pre and post sales support for networked devices including print scan and storage devicesIn-house support of sales and technician desktop and laptop systems, In-house trainer for service department (design and implantation of training courses)Main line support of high end color copiers / printersMember of IT comity developing strategies for the advancement and training of the sales and technical staffDeveloping customer support standards and practicesMaintained customer base of 240 machines; Copiers, color copiers, printers, fax, digital duplicators, and shredders ranging from 3 CPM to 120 CPM, connected and stand a loan units and copy control systemsAssist technicians with problem machines and accounts, manage workloads when short staffed

Education record

Computer Science

General Studies Program