David Rhoads Email & Phone Number

Tampa, Fl, Us

Tampa/St. Petersburg, Florida Area

• Managed configuration and deployment of Salesforce Service & Sales Cloud in 2017. Continued support during launch as main admin configuring processes, workflows, new objects, and data management.• Managed configuration and deployment of Salesforce Marketing Cloud in 2018. Secondary admin configuring service to marketing cloud data. Experienced using journey builder, data extensions, and data management in MC.• Admin 201 Certified• Gathered requirements to analyze, design and/or implement technology best practice business changes• Worked with several regions with varying requirements to standardize and consolidate differences.• Trained new users on new business processes within Salesforce and other tools outside.• Led many projects and calls with key stakeholders to transform our business.• Direct contact with Salesforce AM for licensing, future implementations, and support.• Attended several Salesforce conferences including Dreamforce world tours, Trailheadx, and team meetings at the Salesforce Tower in NY.• Administered several Magento instances for our E-Commerce websites.• Worked with delivery teams using Agile and scrum methodologies for projects including ERP integration, code changes, and various other upgrades to our website, Salesforce, and other technology-based tools.• High proficiency in various reporting tools within Salesforce, Microstrategy, and other analytics/business intelligence products.• Awarded 2015 President’s award for E-commerce innovation with a team of 4.• Awarded 2016 President’s award for special achievement. Created a tool to track our customer’s yearly progress using various reporting tools and business intelligence.

Orlando, Florida Area

Maitland, Florida