David Richardson Email & Phone Number

United Kingdom

Camberley, England, United Kingdom

Kent, England, United Kingdom

Camberley

Cennox PLC are an organisation with extensive experience in ATM management, parts & delivery with offices worldwide delivering ATM components, refurbishment and security solutions globally.Accountable for delivering KPI's for finance, PPM and customer satisfaction within agreed budgets.Working tirelessly to grow service revenues throughout UK operations and increase brand awareness.Fostering strong relationships with customers and motivating a team of field service engineers.Working in accordance with SLA’s to ensure that performance targets and KPI's are met/exceeded.Enforcing health and safety to reflect company operational procedures and service compliance.Identifying employees’ training and development requirements and recommending specific courses.Overseeing SLA management and visiting customer sites to evaluate the service delivery and quality.Providing direction to 62 engineers and 5 area managers in the field and supporting daily operations.Holding customer operations meetings to meet the demands of the business and changing needs.Main escalation point to resolve all highly technical issues through to a successful conclusion.Chairing interviews, holding appraisals and working with HR to address any staff disciplinary issues.Forecasting engineering work flow and resource plans by forward planning schedules for services.

Manchester, Greater Manchester, United Kingdom

Area manager

Manchester, United Kingdom

Headhunted to return to the organisation due to new contracts won and previous performance.Identified faults and technical issues, and repaired/serviced the NCR, Triton and Wincor ATM's.Attended customer meetings with responsibility for the security of the cash and ATM premises.Oversaw ATM maintenance and implemented diagnostics for electronic issues/functionality.

Atm Engineer

Identified faults and performed issue analysis to repair, maintain and service NCR equipment.Worked mainly on the diagnosis of ATM's, Retail EPOS systems and back office computers.Visited banks and supermarkets to carry out fault finding to establish the exact cause of problems.Troubleshooted technology on site to restore services and achieve operational excellence.Followed core processes via reactive maintenance and adhered to health and safety practices.

Attended sites and repaired/serviced NCR ATM’s by performing maintenance and replacing components.Conducted machine functionality checks and completed paperwork to documents findings/fixes.Provided breakdown support and reactive maintenance to ensure that all targets and KPI’s were met.Arranged customer meetings to evaluate progress and oversaw the security of cash and ATM premises.

Abingdon, Oxfordshire, United Kingdom

In charge of issue rectification, and installing, repairing and maintaining the Triton ATM's.Ran workshops and group training sessions aligned with new subject matter and procedures.Also worked on the company helpdesk fielding telephone calls from customers facing problems.Scheduled engineer work flow and assisted with allocating resources to ensure timely service delivery.Provided customer training and ensured engineers were up to speed with manufacturer updates.

Installed and repaired NCR ATM's and other banking equipment (including refurbishing ATM's).

Manchester, United Kingdom

Coordinated the warehouse and managed 11 field engineers to support service provision.Diagnosed, repaired and installed IBM, De La Rue and NCR banking equipment and set up software.

National Diploma - Btec, It, Diploma

Education record

5 GCSE Exams including Maths, English and Science.