David Riffey Email and Phone Number

• Conducted year-over-year analytics on a high-traffic website (millions of users annually) to identify security gaps and optimize Identity and Access Management (IAM) flows, ensuring compliance with cybersecurity standards while improving user experience. • Designed and developed over 20 dashboards, standardizing data visualization techniques and templates for enterprise-wide adoption, improving decision-making and reporting efficiency across multiple clients. • Led initiatives in cloud migration and adoption, contributing to the seamless transition of data and applications to secure cloud environments, support organization modernization efforts. • Integrated data analytics, cloud administration, and architecture practices to design scalable solutions tailored to client needs, enhancing operational efficiency and security • Provided coaching and guidance to teams, promoting best practices in data management, cloud operations, and system architect tur ensure alignment with client standards.

• Created 3 dashboards, 10+ research projects, and 20+ reports which led to an investment of $10 Million in technology assets. • Utilized data visualization tools (Power BI, MS Excel) to make clear and concise visualization presentations for data-centric decision making. • Performed ad-hoc analysis and Dashboards on asset inventory data to provide leadership with insight and guidance on procuring more assets and suitable locations for installation. • Utilized Microsoft products such as Intune, Teams Admin, Skype Call Quality, Azure Synapse, MTR Premium, MS Forms, and Power Apps, to ingest data for mining, aggregation, statistical analysis, report building, and provided visual displays of quantitative Power BI dashboards to present to leadership of current technology assets.• Identified and developed processes and guidelines to make the data collection, storage, and analysis process easier for other co-workers, by using an Entity Relationship Diagram, data dictionary, easy to use interfaces with Power Apps, pre-made software templates, data governance documentation.• Researched and developed cloud centered methods of data collection, processing, and visualization through Azure to prototype opportunity for moving existing reporting to the cloud. • Worked with vendors and other departments to test and incorporate new data sources as they became available.

• Researched, designed, and maintained 20+ Windows and Linux virtual machine environments used in the data recovery process. • Helped onboard new recovery engineers and provided training material to help new co-workers with advanced data recovery methods.• Provided the sales team with guides, training material, flow charts and diagrams using Microsoft Visio and publisher.• Representation of the tech lab by attending daily meetings to review and adapt KPIs for recovering data. • Oversaw technology lab operations, managed a 6-member team to provide engineering and recovery support of data from various technologies. • Research and developed procedures to improve recovery outcome, resulting in an increase of 10% in the quality of data recovered from various systems and technologies.

• Maintained computer updates for all laptops, performed remote software updates for computers and multiple service centers throughout the region. • Support and develop processes, such as change management, incident management or problem management.• Worked with a software vendor to develop a streamlined accounting system for processing client invoices.• Developed and migrated on-premises system applications to cloud-based environments, resulting in 30% reduction in costs to operations. • Utilization of Excel to provide ad hoc analysis and reports for leadership to gain insight on current device inventory and to help develop KPIs.• Established extensive procedures and policies for troubleshooting and resolving hardware and software issues.• Researching and developing new technology to streamline company operations.

• Provided technology support for senior leadership meetings, board meetings, and live casts.• Briefing clients on the correct operation of audio-visual equipment required for their meeting. • Troubleshoot and fix issues on all environments for Development and QA in a time-sensitive manner with the highest of quality to ensure no defects reach external customers.• Development of standards and creation of operation manuals used by the department. • Coordinate, manage and test all infrastructure environment requests actively participating in the creation of over 90% of the needed environment contents.

During the early stages of my career, I held various roles in media production and sound engineering. These positions provided me with a strong foundation in technical problem-solving, project management, and team collaboration. I was responsible for setting up and maintaining complex audio-visual systems, troubleshooting technical issues, and managing projects from conception to completion. This period honed my ability to quickly learn and adapt to new technologies, a skill that has been invaluable in my transition to data analysis and cloud technologies. While the industry was different, the core skills I developed during this time have been directly applicable to my later work.