David Rigaux Email & Phone Number

Capellen, Luxembourg

Manager of VBS Client Services department. In charge of a team of 10 experts who are in touch with our customers on a daily basis, delivering a variety of ongoing customer service tasks.Member of Change Advisory Board;Member of Information Security Committee;Managing Customer Due Diligence;Acting as Project Manager and/or Relationship Manager when necessary.Victor Buck Services operates a global platform in the field of Customer Communication Management with… Show more Manager of VBS Client Services department. In charge of a team of 10 experts who are in touch with our customers on a daily basis, delivering a variety of ongoing customer service tasks.Member of Change Advisory Board;Member of Information Security Committee;Managing Customer Due Diligence;Acting as Project Manager and/or Relationship Manager when necessary.Victor Buck Services operates a global platform in the field of Customer Communication Management with documents set up, production, distribution, dematerialization, legal archiving and more.Victor Buck Services provides document production and distribution (DP&D) solutions in tune with the very specific needs of the financial industry. Private Banking and Retail Banking, Insurance and the Mutual Fund industry are sectors with a few similar but often differing requirements when it comes to documents. VBServices has over the years developed specific industry packages which can be integrated seamlessly into the value chain of each particular segment of the financial industry. The requirements and challenges in DP&D, whether driven by channel complexity (print, fax, email (secure email) or portal), language complexity or geographical reach are increasing. This is why the expertise of an industry leader is required to help clients get a crystal clear view of their operation. VBS is partnering with clients towards modernity. We manage to present innovative answer in investing in value added solution with electronic and web promotion. We invest in main pillars : the client communication management,the OCR that can lead to legal archiving, the role of a consolidator towards eboxes and reporting around regulatory requirements. We implement for our clients multiple electronic communication channels. Our integrated communication platform allows our clients to follow up of each step of the production cycles. Show less

Luxembourg

Scope: Business types: Custody, Fund Administration, Manco-AIFM, Independent Asset ManagersAsset types: Traditional assets, derivatives, Hedge Funds, PEREClient types: Institutional & Private Clients• Supervision of 9 Client Services Specialists • Main client's contact for all types of operational queries and/or issues until resolution• Visits and supervision of clients' satisfaction via a log and statistical tool• Clients Service Model presentation to… Show more Scope: Business types: Custody, Fund Administration, Manco-AIFM, Independent Asset ManagersAsset types: Traditional assets, derivatives, Hedge Funds, PEREClient types: Institutional & Private Clients• Supervision of 9 Client Services Specialists • Main client's contact for all types of operational queries and/or issues until resolution• Visits and supervision of clients' satisfaction via a log and statistical tool• Clients Service Model presentation to prospects with Sales / Business Developers• Strong contribution for RFP’s submitted by prospects, clients, financial counterparties• Writing and updating Operating Memorandum• Coordinating the set-up of tailor made reporting and KPI’s• Deployment and support of Web Banking Pictet Connect Tool• Cash management: FX, fiduciary deposits, Money Market Funds• Stock exchange orders executionSpecific achievements: • Key contributor to the successful deployment of the new customer service model• Restructuring of Operating Memorandum templates (UCITS / AIFMD / Others) Show less

Luxembourg

• Daily check of NAV calculations’ accuracy• Key contact dedicated to clients / asset managers / auditors for accounting questions• Responsible for fund accounting events (launch, liquidation, merger, contribution in kind)• Review of the performance fee calculation modelsSpecific achievements: • Key contributor to the successful deployment of the new banking system (Avaloq) and its right interfacing with the accounting system (Multifonds)• Several automation… Show more • Daily check of NAV calculations’ accuracy• Key contact dedicated to clients / asset managers / auditors for accounting questions• Responsible for fund accounting events (launch, liquidation, merger, contribution in kind)• Review of the performance fee calculation modelsSpecific achievements: • Key contributor to the successful deployment of the new banking system (Avaloq) and its right interfacing with the accounting system (Multifonds)• Several automation projects: privileged interlocutor and translator of the IT Department to explain the Business needs and the right coding Show less

Luxembourg

• Supervising a team of four fund accountants• Main contact for customers, auditors for accounting queries• Training of new staff• Calculation and verification of fund’s net asset values• Calculation of FX / Forward allocation for share-class hedging purpose• Instructing cash transfers at forward exchange transactions maturities• Active participation in funds’ events (launches, liquidations, fund mergers, contribution in kind)• Validation of contributions in… Show more • Supervising a team of four fund accountants• Main contact for customers, auditors for accounting queries• Training of new staff• Calculation and verification of fund’s net asset values• Calculation of FX / Forward allocation for share-class hedging purpose• Instructing cash transfers at forward exchange transactions maturities• Active participation in funds’ events (launches, liquidations, fund mergers, contribution in kind)• Validation of contributions in kind• Member of the complex underlying funds valuation committee• Responsible for the verification of corporate actions’ processing• Responsible for the management of archivesSpecific achievements: • Key contributor to the onboarding of a new client (Liberty Ermitage) and the migration of their funds on a different accounting system (Geneva)• Implementation of the side-pockets model during the Hedge Funds’ crisis (Madoff) Show less

Luxembourg

• Control and calculation of fund’s net asset values• Specialist of pooling and cloning accounting methodologies• Creation of composite benchmarks to check the plausibility of fund’s performances• Analyst and tester of the new fund accounting system: Global PortfolioSpecific achievements: • Key contributor to the successful migration of fund administration activity from an internal system (Mainframe) to a new system (Global Portfolio)• Set-up of specific NAV… Show more • Control and calculation of fund’s net asset values• Specialist of pooling and cloning accounting methodologies• Creation of composite benchmarks to check the plausibility of fund’s performances• Analyst and tester of the new fund accounting system: Global PortfolioSpecific achievements: • Key contributor to the successful migration of fund administration activity from an internal system (Mainframe) to a new system (Global Portfolio)• Set-up of specific NAV calculation worksheets for Multi-Managers funds Show less