Director Of Customer Experience
CurrentLeading Customer Services, Complaints, Customer Engagement and Digital Transformation for our customers at emh.
Jun 2024 - Present
AeroLeads people directory · profile
David Riley Email & Phone Number
Social Housing Customer Experience Director
at
emh group
1 work email found
@trentanddove.org
LinkedIn matched
✓ Verified Jun 2026
4 data sources
Profile completeness 100%
Current company
Role
Social Housing Customer Experience Director
Location
United Kingdom, United Kingdom, United Kingdom
Company size
Who is David Riley? Overview
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Quick answer
David Riley is listed as Social Housing Customer Experience Director at emh group, a company with 171 employees, based in United Kingdom, United Kingdom, United Kingdom. AeroLeads shows a work email signal at trentanddove.org and a matched LinkedIn profile for David Riley.
David Riley previously worked as Director of Customer Experience at Emh Group and Head of Customer & Communities at Trent & Dove Housing Ltd. David Riley holds Master Of Arts (Ma), Economics from University Of Cambridge.
Company email context
Email format at emh group
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{first}.{last}@trentanddove.org
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Profile bio
About David Riley
An outstanding record in customer experience, housing and banking operations leadership and in the strategic design and delivery of complex business transformation and cultural change programmes. A specialist in social housing, customer experience, UK banking, operations management, complaints, contact centres and customer segmentation in an omni-channel environment. A creative thinker, pragmatic in approach and confident at influencing senior stakeholders. Exemplary analytical and interpretation skills, allowing the translation of complex information into meaningful intelligence and recommendations.
Listed skills include Change Management, Banking, Stakeholder Management, Retail Banking, and 10 others.
Current workplace
David Riley's current company
Company context helps verify the profile and gives searchers a useful next step.
Emh Group
10 roles
David Riley work experience
A career timeline built from the work history available for this profile.
Head Of Customer & Communities
Dec 2021 - Jun 2024
Delivery Driver - Customer Services Team Member
Driving vans and delivering shopping to customer homes, 7 days a week on shifts from 05.30 until after midnight. Learning Ocado's fantastic customer service ethos, where you treat colleagues as you would expect a premium retailer to do with their customers...and enjoying yourself at the same time!
Nov 2021 - Dec 2021
Customer Engagement Consultant / Interim Head Of Customer Experience
Developing a Customer Engagement strategy and real time measurement approach; transforming complaint handling and leading the contact centre and repairs schedulers across a medium-sized housing association ALWAYS with a customer focus. Initial 3-month contract extended multiple times.
Jan 2020 - Oct 2021
Director Of Customer Experience
Leading the CX strategy, customer improvement programmes and channel of choice migration for 21000 customers across the social housing and shared ownership sector.Representing the voice of the customer, through accountability for the customer contact centre, complaints team and customer insights function.
Aug 2017 - Oct 2019
Interim Head Of Telephone Banking Transformation
Future Williams & Glyn, Rbs E&W
Leading a project to transform the Customer Contact Centre, including rightsizing, agile resourcing, shift levelling and the migration of branch telephony to a 24/7 operation. Defining strategy, external contract set up and maintenance, agreeing business case, funding, reporting, project management and senior stakeholder engagement.
Oct 2016 - Jul 2017
Interim Head Of Customer Remediation
Future Williams & Glyn, Rbs England & Wales
Defining and setting up the Remediation function for the proposed bank, including policies, processes, governance, budgets and reporting for RBS legacy issues. Leading RBS E&W remediation programmes from start to finish, until announcement that Future Williams & Glyn was no longer to be a standalone bank.
Sep 2015 - Oct 2016
Interim Head Of Customer Experience
Consultant, Future Williams & Glyn, Rbs England & Wales
Defining Customer Experience, vulnerable customers & complaints policies & strategies. Initiating complaints governance, MI & RCA reporting & activities. Moments of truth management and customer improvement initiatives pan bank. Banking licence application sections for future bank.
Oct 2014 - Sep 2015
Customer Remediation Operations Manager
Operational flow management for interest rate hedging remediation programme for Lloyds Banking Group.
Mar 2014 - Oct 2014
Customer Service & Risk Manager
- Customer Service Improvement
- Budget Management
- Conduct Risk
- Customer Migration
- Leading Change
Jun 2013 - Mar 2014
Team & coworkers
Colleagues at emh group
Other employees you can reach at emhgroup.org.uk. View company contacts for 171 employees →
RP
Richard Pincombe
Colleague at Emh GroupIbstock, England, United Kingdom, United Kingdom
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SC
Sarah Clark
Colleague at Emh GroupMeriden, England, United Kingdom, United Kingdom
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EW
Emma Woods
Colleague at Emh GroupUnited Kingdom, United Kingdom
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NP
Nicholas Parker
Colleague at Emh GroupMeasham, England, United Kingdom, United Kingdom
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AB
Alison Burrell
Colleague at Emh GroupChesterfield, England, United Kingdom, United Kingdom
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CG
Charley Gibbons
Colleague at Emh GroupGreater Leicester Area, United Kingdom
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RS
Ravi Sharma
Colleague at Emh GroupLeicester, England, United Kingdom, United Kingdom
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LV
Lillo Vasco
Colleague at Emh GroupGreater Nottingham, United Kingdom
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SB
Samantha Bull
Colleague at Emh GroupCoalville, England, United Kingdom, United Kingdom
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PD
Paul Davison
Colleague at Emh GroupCoddington, England, United Kingdom, United Kingdom
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Richard Pincombe
Colleague at Emh GroupIbstock, England, United Kingdom, United Kingdom
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SC
Sarah Clark
Colleague at Emh GroupMeriden, England, United Kingdom, United Kingdom
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EW
Emma Woods
Colleague at Emh GroupUnited Kingdom, United Kingdom
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NP
Nicholas Parker
Colleague at Emh GroupMeasham, England, United Kingdom, United Kingdom
View →
AB
Alison Burrell
Colleague at Emh GroupChesterfield, England, United Kingdom, United Kingdom
View →
CG
Charley Gibbons
Colleague at Emh GroupGreater Leicester Area, United Kingdom
View →
RS
Ravi Sharma
Colleague at Emh GroupLeicester, England, United Kingdom, United Kingdom
View →
LV
Lillo Vasco
Colleague at Emh GroupGreater Nottingham, United Kingdom
View →
SB
Samantha Bull
Colleague at Emh GroupCoalville, England, United Kingdom, United Kingdom
View →
PD
Paul Davison
Colleague at Emh GroupCoddington, England, United Kingdom, United Kingdom
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2 education records
David Riley education
Master Of Arts (Ma), Economics
Master Of Arts (M.A.), Economics
FAQ
Frequently asked questions about David Riley
Quick answers generated from the profile data available on this page.
What company does David Riley work for?
David Riley works for emh group.
What is David Riley's role at emh group?
David Riley is listed as Social Housing Customer Experience Director at emh group.
What is David Riley's email address?
AeroLeads has found 1 work email signal at @trentanddove.org for David Riley at emh group.
Where is David Riley based?
David Riley is based in United Kingdom, United Kingdom, United Kingdom while working with emh group.
What companies has David Riley worked for?
David Riley has worked for Emh Group, Trent & Dove Housing Ltd, Ocado Group, Livv Housing Group, and Catalyst Housing Group.
Who are David Riley's colleagues at emh group?
David Riley's colleagues at emh group include Richard Pincombe, Sarah Clark, Emma Woods, Nicholas Parker, and Alison Burrell.
How can I contact David Riley?
You can use AeroLeads to view verified contact signals for David Riley at emh group, including work email, phone, and LinkedIn data when available.
What schools did David Riley attend?
David Riley holds Master Of Arts (Ma), Economics from University Of Cambridge.
What skills is David Riley known for?
David Riley is listed with skills including Change Management, Banking, Stakeholder Management, Retail Banking, Management, Risk Management, Business Process Improvement, and Business Analysis.
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