Full time admin with Children's Therapy Services since November 2018, and interim chair of MAPLE (Disability and health conditions staff network) since June 2019. Elected in as permanent chair, March 2020

I have been involved with this charity since 2012. I have recently run the Lincoln 10k for the first time, to raise funds for and awareness of this charity. We help children in Nepal, and have been involved with a Nursery for the last few years, but have also just taken on a new school, where we have put in toilets and a septic tank, to allow the children to drink clean drinking water, which is luxury in Nepal. The big thing about this new project though is that (whilst some upper caste children have been admitted) we have admitted lower caste children to this school to, and they will mix with the other children for the entire time they are there. If you'd like to know more, please visit http://www.lincs2nepal.org/ like us at https://www.facebook.com/pages/Lincs2Nepal/183256948393912?fref=ts and follow us here :) https://twitter.com/Lincs2Nepal

• Observing children’s interests and using those interests to create activities around individual interests for each child’s learning journey.• Using observations, linking them to EYFS. • Taking child’s learning to next step through activities• Liaising with parents regarding child’s welfare and what they have done during the day.• Building on a child’s interest in the home, in our setting.• Give the children choices of play, empowering them to make choices.• Reporting any accidents to senior staff, and explain to parents what has happened. Comforting child and giving appropriate treatment – e.g., cold compress, where necessary.• Helping new children into routines • Adding to healthy eating at snack time, by supplying fruits (cherries, strawberries) and oranges and clear honey, during pancake day.• Supporting children in play and activities. Encouraging individual independence.

Working as a Business Support Assistant I was responsible for:• File management• Data Input to SWIFT for telecare equipment• Updating spreadsheets for management reports• General administration duties, as needed.

• Answering calls from NHS clients across Lincolnshire (telephone, voicemail and email) and logging calls onto database, then escalating them to 2nd/3rd line support.• Liaising with 2nd line support and network colleagues, regarding major network issues, or issues with specific software packages using citrix, and then advising clients.• Training new staff members on both new and old helpdesk software, making them aware of procedures, issues, call handling, how to set up accounts in AD, etc.• Sending colleagues appropriate documentation – e.g. CED form, Access request form• Active directory queries – unlocking accounts, password resets, and also setting up user accounts.• Setting up email accounts for 1st time users – taking them through the start-up wizard in outlook. Also able to do email profile setups in outlook.• Advising colleagues on any new additions/alterations needed for new helpdesk software.• Resolving minor software (mainly word, excel, outlook) queries• Informing clients (when they called us) of any major network or software issue – e.g., server down, or clinical software issues.• Keeping clients informed of job progress.

• Updating database records on access, pulling them across from excel, and manual data entry.• Helping to create queries, so that reports for managers could be generated• Helping other colleagues with how to use the new training database.• Dealing with inbound and outbound calls from clients, regarding training queries• Front of house duties – meeting and greeting, signing in, etc• Postal duties

• Target driven• Customer orientatedThis employment enabled me to • Improve my customer service manner• Meet targets• Learn new software packages (SAP)

• Answering calls from NHS clients across Lincolnshire (telephone, voicemail and email) and logging calls onto database, then escalating them to 2nd/3rd line support.• Liaising with 2nd line support and network colleagues, regarding major network issues, or issues with specific software packages using citrix, and then advising clients.• Training new staff members on both new and old helpdesk software, making them aware of procedures, issues, call handling, how to set up accounts in AD, etc.• Sending colleagues appropriate documentation – e.g. CED form, Access request form• Active directory queries – unlocking accounts, password resets, and also setting up user accounts.• Setting up email accounts for 1st time users – taking them through the start-up wizard in outlook. Also able to do email profile setups in outlook.• Advising colleagues on any new additions/alterations needed for new helpdesk software.• Resolving minor software (mainly word, excel, outlook) queries• Informing clients (when they called us) of any major network or software issue – e.g., server down, or clinical software issues.• Keeping clients informed of job progress.

• Updating and maintaining filing systems• Inputting data onto spreadsheets• Informing Sales Manager of coverage of new service