David Rios Email & Phone Number

Miami/Fort Lauderdale Area

Summary of Key Responsibilities:- Works with customers to address pre-sales and post-sales customer support issues.- Serving customers at the Genius Bar and repairing/servicing of computers- Provides frontline customer support at the Genius Bar, including hardware and software troubleshooting & diagnosis and basic customer product training - Repairs Apple hardware and software products - Manages all aspects of repair workflow including open repairs prioritization, case management and service part order management- Reviews all hardware product returns and re-qualifies product for resale- Provides limited technical support for in-house systems, including demo unit refreshes and BOH computers.- Researches order and repair status for customers.- Reviews warranty claims and determines if product returns are resalable.- Provides ongoing technology coaching to sales associates.- Maintains organized and efficient repair workplace.

Miami/Fort Lauderdale Area

Summary of Key Responsibilities:- Anticipates customer and store needs by constantly evaluating environment and customers for cues. - - Communicates information to manager so that the team can respond as necessary to create the Third Place environment during each shift.- Assists with new partner training by positively reinforcing successful performance and giving respectful and encouraging coaching as needed. Provides feedback to store manager on partner performance during shift.- Contributes to positive team environment by recognizing alarms or changes in partner morale and performance and communicating them to the store manager .- Creates a positive learning environment by providing clear, specific, timely and respectful coaching and feedback to partners on shift to ensure operational excellence and to improve partner performance.- Delivers legendary customer service to all customers by acting with a customer comes first attitude and connecting with the customer. Discovers and responds to customer needs .- Develops positive relationships with shift team by understanding and addressing individual motivation, needs and concerns.- Executes store operations during scheduled shifts. Organizes opening and closing duties as assigned.- Follows Starbucks operational policies and procedures, including those for cash handling and safety and security, to ensure the safety of all partners during each shift.- Follows all cash management and cash register policies and ensures proper cash management practices are followed by shift team.- Follows up with baristas during the shift to ensure the delivery of legendary customer service for all customers.- Maintains regular and consistent attendance and punctuality.- Provides quality beverages, whole bean, and food products consistently for all customers by adhering to all recipe and presentation standards. Follows health, safety and sanitation guidelines for all products.

Master Of Divinity - Mdiv

Bachelors, Bible/Biblical Studies