Doing some short term and ad hoc consulting until my next full time position.

- Developing a high level of engagement with key executive level industry stakeholders to align Transport Infrastructure and Operator customers' requirements with Telstra's current and future product and service capabilities.- Lead the Account team, consisting of specialist resources, to manage clients within the Victoria Government transport sector.- Strong stakeholder engagement, particularly with key personnel within Telstra, clients & industry partners- Achieve targets for KPI's such as revenue billed, sales & Net Promoter Score (NPS)Achievements- Developed strong & mutually beneficial relations with all levels of seniority internally & externally- Exceeded sales & revenue targets- Telstra Extreme Award Recipient - September 2017

- 2IC to the Sales General Manager, leading the Victorian Government team consisting of sales staff, service support & technical specialists- Maintaining stakeholder engagement particularly with senior operational staff & bureaucrats within Victorian Government - Managing large multi functioning internal bids- Interacting with all departments within Optus & subsidiaries to ensure final outputs resulted in exceptional customer satisfactionAchievements- Negotiated the 2010 resign of Optus' Victorian Government panel contracts (TPAMS - voice & mobile services) as well as IS GATS (internet services), collectively worth in excess of $40M p.a.- Secured Essential Services Commission as Optus' first Cloud Computing customer in the Victorian Government sector- Secured a mobile contract with Telecommunications Management Division (TMD) as part of the Department of Premier & Cabinet in the Tasmanian Government- Lead the team that delivered a Location Based System (LBS) for mobile devices to the existing National Emergency Warning System (NEWS), also known as the Emergency Alert System. There was no existing capability and a solution was developed from scratch by Optus in partnership with Nokia Siemens Networks, which was delivered on budget and within the minimum time proscribed

- Secure new corporate clients whilst maintaining our existing clientele, particularly those with long term & complex contractual relationships within the organisation- Manage a virtual team of 10 staff- Assess & resolve escalated service management, fault resolution & provisioning issues- Increase profitability of existing client contracts & ensure continuous improvement in service provisionAchievements- Maintained key customers including: Asian Pacific Telecommunications, Crown Ltd, Hospira, Slater & Gordon, Terry White Chemists, Parsons Brinkerhoff, Sirva, Interflora Australia, St Kilda Football Club & Symbion Pharmacy Services

- Drive efficiency & effectiveness into the Optus Business sales process & increase sales skills & competencies - Sales strategy, talent management, process design & productivity- Customer management, metrics & rewards- Projects as per request of Optus senior leadership team or Sales Directors- Management of account transfer rules- Redevelop the Sales Toolbox- Mid-year target review & commission plan- Score program & AM sales target guidelinesAchievements- Managed a number of projects & initiatives successfully such as Endeavour (new methodology for running major bids), IMSP (customer fault portal), Focus Methodology (captures complex client requirements before reviewing resource allocations), AALRP (introduction of new billing platform) & CS&S FMO (increases the accuracy of post sales orders reducing lead times

- Run an intensive 6 week 'make well' program as instructed by Optus Senior Management to fix problems outstanding that have been outstanding for several months- Understanding key drivers & objectives of GM Holden- Maintain strong stakeholder engagement- Manage the GM Account Team at Optus consisting of outsourcing, billing & reporting, voice, data, mobile & service support managers- Identifying functional gaps between all stakeholders & relevant teams- Liaising with key vendors such as Cisco, IBM, EDS, NEC, AT&T & HPAchievements- Retained Holden as a major customer by repairing & strengthening relationships- Permanently appointed to run the Optus Account team, expanded to all GM companies as of April 2004- Increased Optus' revenue from Holden by 100% in FY04/05

- Build new relationships within the IT department after restructure- Create solutions to meet requirements for voice, mobile, WAN & video conferencing services- Maintain key stakeholder relationships between Optus, Telecoms Clarity & KPMG to spread telecommunication services across other vendors such as Vodafone & Telstra- Manage team of business specialists that service KPMGAchievements- Optus 'Number One Club'- ATUG Account Manager of the Year- Increased Optus revenue from KPMG from $1.1M in April 2001 to $2.9M p.a. in April 2002 & $7.7M in March 2003- Expanded KPMG Mobile fleet from 724 services to 4000+ over a 2.5-year period- Secured 3 year Whole of Business deal with KPMG- Developed a KPMG/Optus intranet site

- Work on the acquisition of new business & increase Optus' share of the telecommunications sector- Gain access to key decision makers in future Optus clients- Prepare tender responses- Coordinate a virtual team of business specialistsAchievements- Developed a new satellite service for AWB Ltd via a tender, later productized as Optus SatWeb