Servicedesk analyst

Test AnalystCreation of CTs according to UC using SILK and Caliber tools.The creation of steps, data sets, organization and inspection are also part of our responsibilities.Developed activities:* Inspection of the artifacts and tags made available by the client, using the caliber;* Creation of CT, using SilkCentral;* Design of flows (basic, exception, alternative);* Insert activity sheets and DataSets into Starteam;* Execution of CT by SilkCentral;* Use of the XML generator;* Release of access to systems: GSI, Mainframe, VDI (virtual machines), Orbital and SCF;* Release of logical access: groups of applications;* Release of basic access: RACF, and;* Remote support for the itaú group.* Salesforce and SAP support team

Quality AnalystWork closely with the software and hardware quality team, specifically for the tracking and localization market, with the aim of guaranteeing quality and compliance based on requirements.* Raise functional requirements;* Specify functional requirements;* Identify and understand customer expectations;* Elaborate manual and automated test plans and cases, load and performance;* Ensure compliance with established requirements;* Ensure adherence of systems to the proposed environment;* Approve products and solutions following the guidance of ISO / IEC 9126 (NBR 13596);* Produce version notes for each homologated product;* Prepare documentation and user manuals;* Internal training of related teams: Operations, Relationship, Support and Commercial;* Audit the configuration of the trackers and accessories with the Operations team;* Compile and distribute artifacts using defined tools and standards.

Working with: technical support, remote system deployment, Windows Server server management, MySQL / postgres database maintenance, Service Desk experience, service monitoring and maintenance, system / application troubleshooting, system approval version), face-to-face and remote training.Trabalhando com: suporte técnico, implantação de sistema remoto, gerenciamento de servidores Windows Server, manutenção em banco de dados MySQL/postgres, experiência em Service Desk, monitoramento e manutenção de serviços, análise e resolução de problemas em sistemas/aplicações, homologação do sistema (teste de versão), treinamento presencial e remoto.