Multifaceted role that combines safety management, technical support, system coordination, data analysis, and advanced IT skills. The position requires a proactive approach to problem-solving, a commitment to safety, and the ability to work both independently and collaboratively. Strong communication skills and technical proficiency are crucial for success, as is the ability to manage time effectively and think critically to support organizational goals.• Emphasizes the importance of… Show more Multifaceted role that combines safety management, technical support, system coordination, data analysis, and advanced IT skills. The position requires a proactive approach to problem-solving, a commitment to safety, and the ability to work both independently and collaboratively. Strong communication skills and technical proficiency are crucial for success, as is the ability to manage time effectively and think critically to support organizational goals.• Emphasizes the importance of safety and incident-free operations through adherence to and leadership in safety management system policies.• Provides comprehensive technical support and administration for various communication and electronic systems, including assistance with system installations and employee IT orientations.• Coordinates IT support and system updates with office administrators and IT supervisors, ensuring up-to-date knowledge of hardware and software.• Offers on-call support and participates in the TWC Incident Command team, demonstrating readiness to address urgent issues.• Engages in data analysis and advanced data management to support decision-making, utilizing strong analytical and troubleshooting skills to solve IT and data-related problems.• Highlights the need for technical proficiency, exceptional communication, teamwork, and time management skills to collaborate effectively and achieve organizational goals. Show less

Support technological development and innovation projects undertaken by legally constituted companies in Colombia. These projects should lead to a functional prototype with pre-commercial validation, aiming to enhance productivity, sophisticate their product offerings, and strengthen alliances and connections with various stakeholders of the SNCTeI at a national level. The project must outline specific results and deliverables following the execution period, evaluating the short, medium, and… Show more Support technological development and innovation projects undertaken by legally constituted companies in Colombia. These projects should lead to a functional prototype with pre-commercial validation, aiming to enhance productivity, sophisticate their product offerings, and strengthen alliances and connections with various stakeholders of the SNCTeI at a national level. The project must outline specific results and deliverables following the execution period, evaluating the short, medium, and long-term impacts, encompassing economic, social, technological, environmental, and cultural dimensions.The importance of technological development must be identified and measured, taking into account its comparison with the identified problematic situation. The outcomes should bolster the competitiveness of the executing entity and address the identified problem or opportunity, ensuring real market applicability. The project should detail expected results and associated deliverables through a planned schedule and activities, encompassing a proof of concept and at least a pre-commercial validation of the prototype. Show less

Trellix (Formerly McAfee Enterprise)Helped McAfee's LATAM top customers by providing technical support for their software and hardware issues, diagnosing and solving problems from end to end. This involved working with IT personnel in customer offices, McAfee field engineers, and product support personnel.• Consulted with customers to help optimize their use of the products by offering detailed-oriented answers to product-specific questions, deriving in the prevention of… Show more Trellix (Formerly McAfee Enterprise)Helped McAfee's LATAM top customers by providing technical support for their software and hardware issues, diagnosing and solving problems from end to end. This involved working with IT personnel in customer offices, McAfee field engineers, and product support personnel.• Consulted with customers to help optimize their use of the products by offering detailed-oriented answers to product-specific questions, deriving in the prevention of potential issues.• Cooperated on 200 critical escalation calls with 30 customers, exploiting extensive knowledge of company cybersecurity tools and networking to provide clear and concise technical explanations.• Achieved outstanding results across key performance indicators, including but not limited to a customer Net Promoter Score of 9/10 and resolution time of 12 Hours, positively impacting the team's service level goals. • Contributed with cross-functional and cybersecurity experts across 15 LATAM campaigns, utilizing various communication channels such as email, Microsoft Teams, and Zoom, constructing strong relationships with interested parties. Show less

• Examined historical data by generating stored routines in PL/SQL that empowered corporate users to match and purify their data prior to uploading it into the Oracle Data Warehouse.• Extracted, converted, and uploaded client information in conjunction with the Millicom Initiative, which effectively transferred accumulated information from 3 distinct origins to 1 Oracle Data Lake to facilitate business intelligence operations such as generating reports.• Enforced operational… Show more • Examined historical data by generating stored routines in PL/SQL that empowered corporate users to match and purify their data prior to uploading it into the Oracle Data Warehouse.• Extracted, converted, and uploaded client information in conjunction with the Millicom Initiative, which effectively transferred accumulated information from 3 distinct origins to 1 Oracle Data Lake to facilitate business intelligence operations such as generating reports.• Enforced operational preparedness guidelines to customers using PL/SQL and SSIS conversions, thus reducing mistakes while loading. • Interacted with 3 IT customer administrators by using technological and digital tools in an effective manner according to customer needs, ending with the resolution of critical incidents. Show less

Extracting information from company databases by developing SQL queries, processing and transforming the extracted data into relevant information for company management to make informed decisions.• Provided ongoing feedback to clinical staff regarding best practices for using the software application.• Permanently purging information stored in the database resulting from clinical management performed by users, as well as optimizing processes that may have been performed… Show more Extracting information from company databases by developing SQL queries, processing and transforming the extracted data into relevant information for company management to make informed decisions.• Provided ongoing feedback to clinical staff regarding best practices for using the software application.• Permanently purging information stored in the database resulting from clinical management performed by users, as well as optimizing processes that may have been performed incorrectly and could be causing an impact on the database.• Led a team of 3 Co-op junior data analysts managing 300 internal user requests and providing advanced responses regarding the reports requested by internal users, thereby facilitating reports with accurate data.• Delivered mandatory government reports to the health control Authority of Colombia using Qlik Sense and Microsoft Excel, contributing to the reduction of the number of patients affected by kidney diseases in Bogota, Colombia.• Developed, recorded, and carried out detailed processes that facilitated the successful migration from the outdated software to the new software platform. Show less

Provided high-availability support for the company's applications by expertly managing cases generated by internal users, ensuring minimal downtime and optimal application performance. Skillfully developed PL-SQL solutions to address and resolve complex problems presented at the database level within a specific application, showcasing deep technical expertise and a strong problem-solving orientation. Proactively designed and implemented alternative methods aimed at reducing case volume, by… Show more Provided high-availability support for the company's applications by expertly managing cases generated by internal users, ensuring minimal downtime and optimal application performance. Skillfully developed PL-SQL solutions to address and resolve complex problems presented at the database level within a specific application, showcasing deep technical expertise and a strong problem-solving orientation. Proactively designed and implemented alternative methods aimed at reducing case volume, by meticulously identifying the root causes of recurring issues. This involved a thorough analysis of problem patterns, developing targeted solutions to address these root causes, and rigorously monitoring and evaluating their behavior over time. The effectiveness of these solutions was assessed based on their impact on reducing the volume of cases generated due to the fault's origin, leading to significant improvements in system reliability and user satisfaction. Additionally, these efforts contributed to enhancing the overall efficiency of the IT support process, by enabling the team to focus on more strategic tasks and projects and fostering a culture of continuous improvement and proactive problem-solving within the organization. Show less

In my role at the Level II Applications Support Area of TELEFONICA MOVISTAR, I provided critical support that played a pivotal role in optimizing the case-handling process through strategic information use. This entailed efficient and precise management of incoming cases, as well as proactive trend analysis to pre-empt potential issues. By offering timely and insightful feedback to the project manager regarding the status of various projects, I significantly contributed to efforts aimed at… Show more In my role at the Level II Applications Support Area of TELEFONICA MOVISTAR, I provided critical support that played a pivotal role in optimizing the case-handling process through strategic information use. This entailed efficient and precise management of incoming cases, as well as proactive trend analysis to pre-empt potential issues. By offering timely and insightful feedback to the project manager regarding the status of various projects, I significantly contributed to efforts aimed at reducing the total number of cases generated. This proactive stance ensured that project management was consistently updated on current challenges and achievements, fostering informed decision-making and effective resource distribution.I utilized the capabilities of QlikView to gather, integrate, and analyze data from a wide range of sources, including ERP, CRM, data warehouses, SQL databases, and Excel files. This process entailed sophisticated data modeling techniques, customized to our specific analytical needs, to ensure that data was not just accessible but also actionable. By converting complex datasets into formats that were both manageable and visually appealing, I was able to deliver critical insights in a way that promoted rapid comprehension and decision-making. This strategy enabled the team to understand complex details and trends within the data, fostering more strategic planning and execution in case management processes.My efforts to refine and improve data analysis practices significantly enhanced operational efficiency within the Applications Support Area. Through the strategic use of business intelligence and data analytics, we identified key improvement areas, streamlined case-handling procedures, and ultimately elevated the quality of service provided to our users. This led not only to a decrease in case volume but also to heightened satisfaction levels among stakeholders, underscoring the importance of incorporating advanced data analysis techniques. Show less

• Administration of business databases: Installation of new databases for the purpose of extracting requested information, monitoring and optimizing databases and processes in SQL Server.• Maintenance, ability to scale, and script creation for production environment management.• High-level knowledge of Transact SQL.• Support for other team members on SQL topics including security, advanced queries, index optimization, and performance analysis.• Development… Show more • Administration of business databases: Installation of new databases for the purpose of extracting requested information, monitoring and optimizing databases and processes in SQL Server.• Maintenance, ability to scale, and script creation for production environment management.• High-level knowledge of Transact SQL.• Support for other team members on SQL topics including security, advanced queries, index optimization, and performance analysis.• Development of stored procedures and complex functions. Show less

As a COBOL programmer specializing in Management and Reporting, I provided technical support for the Risks - CIFIN application and managed the components that make up the application. I also provided technical support for the SADO application (Administrative Monitoring of Offices), which measures the quality of customer service in all bank offices based on established indicators and issues a special bonus for good performance.My responsibilities included processing daily and monthly… Show more As a COBOL programmer specializing in Management and Reporting, I provided technical support for the Risks - CIFIN application and managed the components that make up the application. I also provided technical support for the SADO application (Administrative Monitoring of Offices), which measures the quality of customer service in all bank offices based on established indicators and issues a special bonus for good performance.My responsibilities included processing daily and monthly information from offices to verify data accuracy and ensure the correct operation of the application. I executed Jcls, Srcs, and Ctms in accordance with company standards for production environment execution and made adjustments to reduce inconsistencies in the monthly report sent to CIFIN.I also communicated with the bank's production area in Mexico through different communication tools (GDT - SRM) to manage possible processes for incidents and maintenance. I prepared documentation for quality assurance in different environments (Development, Test, Quality, Training, and Production) for the development requested by the Operations area, as well as for TSO - HOST operation, DB2 queries, XPEDITER program monitoring, and promotion of modifications to different environments using CHANGEMAN. Show less