David Rogers Email & Phone Number

Key Skills:• A qualified, skilled and experienced Service Manager with an excellent track record• Commercial awareness to evaluate any opportunity• A technical, customer focussed and support specialist with budgetary, administration and organisation skills• Self motivated and able to lead a team to peak performance in any environment • Excellent communication and negotiation abilities• Dynamic problem solving• Process Design, integration, communication and implementation• Liaison among stakeholders in order to elicit, analyse, communicate and validate requirements for changes to business processes, policies and information systems• Training delivery • Contract negotiation and management• Compliance with regulatory directives RoHS and WEEE

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  Director Of Service

  Pace

  1996 - Present

  An enthusiastic professional in After Sales Service Management, Quality Assurance, Business Improvement, and Customer Satisfaction with more than 14 years experience with the world’s largest set top box manufacturer. Key accountability is to implement, within budget, a World class after sales support for all our customers globally. To deliver specific projects on time and on margin. Coach and mentor teams to deliver innovative solutions. Ability to communicate at all levels, with strong interpersonal and influencing skills.