David Rolfe Email & Phone Number

Boston, England, United Kingdom

Kings Lynn

- In the top 5 of the company for end of year team sales for KBB. 4 years running from Oct ’19 – Sept ’23.- In the top 10 of the company for end of year team sales for Kitchens. 4 years running from Oct ’19 – Sept ’23.- In the top 5 of the company for end of year team sales on Bathrooms. 4 years running from Oct ’19 – Sept ’23.- In the top 10 of the company for end of year personal sales for KBB. 4 years running from Oct ’19 – Sept ’23- In the top 5 of the company for end of year personal sales on Bathrooms. 4 years running from Oct ’19 – Sept ’23. - Selling Kitchens, Bathrooms and Bedrooms varying between £1k - £40k to Trade and Retail.- Selling various accessories and products as add-ons.- Helped establish a new showroom from scratch in 2019 which has returned yearly over £1m.- Kept displays current in the showroom. If something doesn’t work or sales have dropped, change it.- Building solid relationships with customers, suppliers and team.- Supporting, encouraging/coaching the team on processes and ideas.- Promoting the Company and Suppliers positively via social media.- Keeping a high customer retention of Trade and Retail customers through excellent service, products and prices.- Making sure research of our products and competitors is done which is usually through Excel.- Responsible for delivering a great customer experience and customer Journey from meeting the client to any after service.- Managing my own/teams customer orders including all aspects of admin. This ranges from placing the orders, arranging deliveries, looking for product alternatives and invoice queries.- Inspiring customers by demonstrating the products.- Ensuring store/display standards are kept.- Dealing with problems and finding solutions.- Engaging customers to the highest level.- Celebrating successes and achievements with the team.- Inspiring customers by showing my portfolio of designs.- Help keep stock/returns under control.

Spalding, Lincolnshire, United Kingdom

Lincoln, United Kingdom

- Top of the company for sales vs budget for Dec'17/Jan'18 and Jan'18.- First store to hit sales vs budget for Jan'18.- Smashed target for 7 out of 7 months since the start of the new range of kitchens (Kit+kaboodle).- Selling Kitchens varying between £1k - £20k.- Offering all services made available within Homebase.- Processing financial agreements with Barclays and keeping up to date with paperwork.- Inspiring customers by demonstrating the products.- Inspiring customers by showing my portfolio of designs.- Seeking opportunities to hi-light fantastic offers that are not readily visible.- Helping repeat customers to live in a home they dream of.- Managing a team to deliver showroom target whilst managing personal targets.- Being a showroom manager whilst being a sales consultant.- Ensure store standards and admin are kept.- Responsible for delivering a great customer experience and customer Journey.- Dealing with problems and finding solutions.- Engaging every customer.- Contacting local companies to advertise our latest offers.- Making sure research of our products and competitors is done on a weekly basis.- Celebrating successes and achievements with the team

Boston, United Kingdom

- Selling Kitchens, bathrooms and fitted bedrooms varying between £1k - £20k.- Offering all services made available within Homebase.- Processing financial agreements with Barclays and keeping up to date with paperwork.- Inspiring customers by demonstrating the products.- Inspiring customers by showing my portfolio of designs.- Seeking opportunities to hi-light fantastic offers that are not readily visible.- Ensure store standards and admin are kept.- Responsible for delivering a great customer experience and customer Journey.- Dealing with problems and finding solutions.- Engaging every customer.- Supporting my consultant in admin paperwork.- Booking customers to have an in store/home appointment.- Striving to hit personal and store targets.

Boston, United Kingdom

Started in Garden centre as a temp. This included: - Replenishment of stock - Engaging customers - Carry out service to car. - Expert advise on products. - Maintenance of live stock. - Layout changes.Went on the front desk meeting and greeting. This included: - Cash handling at the checkouts - Cashing and banking the money from the previous day - Dealing with customer queries/complaints effectively. - Answering the telephone in a professional manner. - Greeting customers as they enter. - Asking Customers if they have found evrything they needed when exiting the store. - Making sure reservations were checked every 15 minutes. - Making sure staff were deployed to the right areas at the right time. - Making sure every customer went through the till efficiently. - Taking in deliveries at the front. - Keeping standards of the desk and checkouts whilst also facing up near by stock when quiet.Worked in the Warehouse. This included: - Driving a gas counterbalance and electric reach forklift. - Taking in deliveries of goods. - Receiving goods so on hands were accurate. - Logging away of stock that couldn't go out. - Picking of stock so shelves were full of products. - Investigations into why excess stock in warehouse. - Standards of warehouse and yard were kept. - Making sure health and safety regulations were followed by myself and other colleagues. - Breaking down pallets of stock into categories for easier implementation.Worked on the replenishment team. This included: - Driving a gas counterbalance and electric reach forklift. - Organising my team to put out stock neatly and effectively. - Targeting my team with clearing stock. - Breaking down pallets of stock into categories for easier implementation. - Keeping standards on the shop floor whilsts implementing stock. - Engaging customers whilst doing stock.

Boston And Leicester

- Serving Customers on the checkouts making sure ECOH was inforced. (Every Customer Offered Help).- Ensuring the checkout was up to company standards.- Packed bags for customers.- Carry out service.- Selling products with the correct ID required.

Successful Candidate For The Consultant Resourcing Programme, Signed Off As Consultant

City & Guilds Accredited Kitchen Planning, 100%

Education record

A Levels, Mathematics, Physics, Geography And General Studies

11 Gcse'S