• Business case development; organisation objective setting; business structure development; policy process and procedure mapping• Customer journey mapping• Third party engagement, including private industry bodies, consumer groups, Government bodies and regulators• Market research and engagement strategy• Document control and data management• Regulatory services• Risk and issue management• Vulnerable Customer impacts and requirements (Financial, Insurance, Energy)• Treating Customers Fairly requirements (Financial, Insurance, Energy)

• Development and formalisation of regulatory policy process and procedure• Internal policy and process review and sign off for regulatory compliance• Managerial responsibility of Data Protection and Compliance Manager• Engagement lead with Ofgem and CAB• Representation of Eversmart Energy and external industry events (Ofgem, BEIS, EUK, CAB etc.)• Vulnerable customer lead• Change Management lead for business• Development and formalisation of organisation wide risk and issue management• Management of mandated information requests and the formalisation of production logic• Production of Government and industry consultation responses• Regulatory board reporting• Regulatory education across the business• Senior lead in employee engagement group• Formalisation of customer Terms and Conditions and their change management

• Development and formalisation of regulatory policy process and procedure• Internal policy and process review and sign off for regulatory compliance• Lead on fully compliant Warm Home Discount and Energy Company Obligation delivery• Regulatory lead on ECO obligations• Bilateral engagement with Ofgem and CAB• Representation of ExtraEnergy and external industry events (Ofgem, BEIS, EUK, CAB etc)• Regulatory lead on vulnerable customers• Management of mandated information requests and the formalisation of production logic• Production of Government and industry consultation responses• Regulatory board reporting• Regulatory education across the business• Terms and Conditions change management• Management of the development and implementation of regulatory related business change• Senior engagement with Ofgem, including in the defence of breach allegations• Production of internal regulation communication• Regulatory induction training requirements

• Metering Implementation Programme (SMIP) Joint Industry Plan governance• Project planning• Change management • Assessment of supplier / network / third party compliance through regular bilateral• Industry reporting to SMIP governance groups• Risks and issues lead• Policy development and drafting of Government consultation documents• Analysis of consultation responses and policy impact, and drafting of Government responses• Lead industry presentations and breakout events

• Policy development and drafting of Government consultation documents• Analysis of consultation responses and policy impact, and drafting of Government responses• Engagement lead for new suppliers, including ad hoc and regular engagement events• Development of standardised supplier reporting framework and KPI’s (large and small suppliers)• Project lead on review of SMART information requests• Advisor to Ofgem on statistical requirements to actively monitor regulatory compliance• Information security manager for business area• Apprenticeship training scheme’ recruitment; on boarding and training package• Management of office assistant

• Personal Assistant to Deputy Director of Smart Meter Implementation Programme• Diary and e-mail management• Delegation on behalf of Director• Production of organised daily packs for deputy director• Production of slides covering statistical analysis• Management for the completion of parliamentary questions in line with timescales• Organisation of team building events• Management of office assistant• Travel arrangements for ~30 individuals

• Technical expert in child support legislation and computer systems• Line manager for teams of 15+ case officers• Performance improvement management• Staff training and the production staff guides • Evaluation of process and procedure to ensure efficiencies

• Case officer for the assessment of child support payments• Debt negotiation for the collection of missed payments