• Oversaw recruitment, hiring, and onboarding processes to ensure skilled workforce capable of meeting center objectives.• Managed work and performance of more than 200 employees.• Established performance metrics and conducted regular evaluations to identify areas for improvement and drive continuous growth.• Promoted culture of teamwork through effective leadership, open communication channels, and regular team-building activities.

• Worked closely with multidisciplinary teams to create and execute resource strategy that boosted same-day Rescue appointments by 10%• Coordinated with other department supervisors to achieve smooth workflow across all areas of center.• Implemented quality control measures to ensure highest level of service for clients.• Assisted in hiring process by conducting interviews, reviewing resumes, and selecting top candidates for open positions within center.

• Oversaw daily operations of department, ensuring smooth workflow and timely completion of tasks.• Managed work and performance of over 15 agents.• Providing remote and online assistance to customers for prompt and efficient issue resolution• Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.• Handled customer complaints, resolved issues, and adjusted policies to meet changing needs.• Monitored workflow to improve employee time management and increase productivity.