Lower Mainland 2007 - presentReporting to the Vice President, Canada & U.S. Pacific Northwest, oversee up to 7 direct reports, 280+ employees, sales of $50M+ and $3.5M operating budget.ACCOMPLISHMENTS & CONTRIBUTIONSRolled out an innovative new merchandising strategy which increased per unit transactions on impulse purchases by 20%Increased comparative store sales by a combined 8% (fiscal 2007); #2 company-wide (Canada & U.S.) last year for… Show more Lower Mainland 2007 - presentReporting to the Vice President, Canada & U.S. Pacific Northwest, oversee up to 7 direct reports, 280+ employees, sales of $50M+ and $3.5M operating budget.ACCOMPLISHMENTS & CONTRIBUTIONSRolled out an innovative new merchandising strategy which increased per unit transactions on impulse purchases by 20%Increased comparative store sales by a combined 8% (fiscal 2007); #2 company-wide (Canada & U.S.) last year for salesReduced payroll operating costs by 4% and management turnover in one the most competitive labour marketsImproved stock performance on top selling items by 8% (2007) Successful under budget store openings KEY AREAS OF ACCOUNTABILITYOversee and account for business & people development, profitability, strategic planning, analysis, vision, market growth, operations, sales, merchandising initiatives, dispute resolution, corporate culture, succession planning, change management, productivity, performance and results.CORPORATE CULTURE, SUCCESSION PLANNING & CHANGE MANAGEMENTDirect, plan, set, drive and manage a corporate culture that is compatible and acceptable within Canadian retail environmentsRecruit, interview, hire, train and develop management and retail staff to progressively senior levelsAdminister regular performance assessments; implement promotions, pay increases or bonuses based on district and store performance Deliver corporate mentorship and management training programs Create and update manpower plans that support increasing growth within western CanadaOversee and manage changes pertaining to restructuring, personnel, profitability, performance and productivity Develop and drive store level initiatives that ensure corporate goals are accomplished within timelines, risk levels, cost controls and budget constraints Show less

SALES, PERFORMANCE, PRODUCTIVITY & STRATEGIC PLANNINGBuild action plans to increase sales, revenue and business at new and existing stores taking into account regional demand and local competitive factorsAnalyse, set, update and maintain vision, direction, goals and targets for all stores under leadershipPlan, develop and execute strategic resources, pricing and purchasing initiatives that meet the unique demands of Canadian retailingMeet bi-annually with the… Show more SALES, PERFORMANCE, PRODUCTIVITY & STRATEGIC PLANNINGBuild action plans to increase sales, revenue and business at new and existing stores taking into account regional demand and local competitive factorsAnalyse, set, update and maintain vision, direction, goals and targets for all stores under leadershipPlan, develop and execute strategic resources, pricing and purchasing initiatives that meet the unique demands of Canadian retailingMeet bi-annually with the executive team to review corporate initiatives, sales programs, marketing plans, vision, direction, performance and goalsMERCHANDISING & RISK MANAGEMENTExecute and manage Risk & Loss Prevention programs designed to mitigate financial, physical and legal risk to the company; carry out periodic audits to ensure compliance with established protocolsInvestigate and address any escalated complaints in a timely manner thereby ensuring corporate goodwill and encouraging guest loyaltyLinens N Things, Lower MainlandGeneral Manager 2005 - 2007Managed two stores totalling over $18M in sales with 100 employees Turned the Abbotsford location from no comparable store sales growth to 25% increase and achieved a 12% increase in same store sales in the Coquitlam location Established and maintained store standards including guest service, merchandising, sales, human resources and operationsCoached and mentored many junior managers to progressively senior roles within the organization which resulted in a positive impact to company succession planningSignificantly raised benchmarks for credit penetration and new applications which improved bottom line profits at both locationsSpearheaded roll-out of new POS system for Lower Mainland and delivered training to other Managers in procedures, processes and policy Show less

Reported direct to the President & CEO; built British Columbia and Alberta from concept stage to (39) stores with sales revenues of $55M+ annually, 500+ employees.Managed and coordinated planning, personnel development, real estate evaluations, vender negotiations, purchasing, logistics, new store openings, budgets, forecasting and reporting

Managed four locations (Stettler, Trail, Coquitlam and Burnaby) within 14 years involving peak sales volumes of $14M, 120 employees Increased bottom line profitability, significantly improved performance and implemented policy and procedure changes, layouts and seasonal new line sets and surpassed credit operation plans to further drive stores profit