Acquired property management experience including application processes, leasing, eviction notices, credit, and references approvals. Processed and managed all building service requests, updated tenant contact information, researched past due invoices, and set up new vendors in system.Provided periodic budgets relevant to property.Analyzed various property related financial reports.Managed front office operations, informed tenants through memos of new developments/events in the community.Worked closely with manager to assist with resident maintenance issues.

Maintained occupancy levels of over 95% and was consistently the top leaser on the property.Qualified and confirmed all move-ins while preparing all applications, income verifications andlease documents. Ensured completed mov-in files were ready for audit by Community Manager.Handled weekly incentive reports, package audits and updated renter’s insurance documents.Engaged in outside marketing by posting Craigslist ads three times daily. Walked through allscheduled move-ins prior to move-in to ensure that units were in ready condition. Participated inmonthly resident events that engendered a tight rapport with the community. Communicatedeffective and efficient protocols to current residents as well as prospects, which resulted innumerous favorable reviews of my job performance from the community.

Provided a positive, professional and friendly atmosphere in the leasing office and on-site.Maintained high occupancy levels by demonstrating the value in our communities to prospectiveresidents. Maintained a 40% closing ratio (scored 95% or higher on property shops). Assisted inmarketing the property and generating traffic. Supported the marketing functions by recordingaccurate data on prospects and new residents in Yardi. Aided in achieving financial goals byeffectively qualifying prospective residents and verifying applications. Prepared lease documentsand related paperwork.Confirmed all move-ins and schedule appointments for completion of move-in paperwork andonline lease signing. Prepared all move-in packets and ensures keys and remotes are available onthe move-in date. Walked through all scheduled move-in units to ensure that the resident’s newapartment home was in rent- ready condition. Maintained thorough and accurate productknowledge of the community and that of the major competitors through site visits, tours, shops,telephone surveys, and follow-upsPosted Craigslist ads per company guidelines. Ensured completed move-in files were ready foraudit by Community Manager. Handled all in-house transfers and roommate changes. Preparedand distributed renewal letters/leases, thank you letters and copies of signed leases, as directed