• Develop and implement systems, procedures and techniques to ensure effective and efficient customer communications are translated into service relationships that benefit the customer and Service Center network.• Research and identify potential sales opportunities using available reports and tools. Actively seek and identify cross-sell and up-sell service opportunities. Aggressively pursue sales leads provided by Textron Aviation employees and satisfied customers.• Develop and implement localized marketing strategies in conjunction with Service Center Marketing team that increase customer awareness of Service Center capabilities and contribute to the financial goals and objectives of the company.• Periodically benchmark Service Center network against other regional service providers. Contribute to increase sales by imputing marketing ideas, plans and strategies during staff meetings.• Provide periodic sales reports to the Service Center General Manager as requested (e.g. sales trend analysis, projected service volume by quarter, service sales forecasts) for the use in annual budgets, staffing, and long-term planning.• Cross train for key management positions to increase operational knowledge and provide staffing flexibility. Assumes other supervisory duties as assigned.

Participate in the Sales Development Program; a 6-rotation developmental role designed to prepare employees for a Sales position in the field for Cessna, Beechcraft, & Hawker. Created extended relationships with customers in our Service, New Aircraft, and Pre-Owned sides of the business.Customer Service:• Independently quoted over $500,000 of maintenance events at the Indianapolis Service Center.• Fielded customer questions and concerns while Area Sales Manager was on two-week leave. • Identified Aftermarket Modification opportunities while in programs department; connected them to respective sales personnel in the field. • Responsible for $1.3 million in programs sales following facilitated customer discussions.Business Development:• Identified four external industry events, resulting in seven direct handoffs to sales and 18 connectors. Sales Operations/UAD:• Supported new aircraft sales customer visits to our facilities on both East and West Campuses.• Established a direct link to specific pricing tools, enhancing Pre-Owned Sales resources.• Researched and designed a specific legacy model database for the Pre-Owned Department.• Assisted Pre-Owned Aircraft Managers and Salesmen in customer visits and aircraft deliveries. • Created specifications documents for pre-owned aircraft; oversaw professional photo shoots.

• Research brands and products offered by Erik’s retail locations, as well as those sold industry-wide e.g. Specialized, Raleigh, Bianchi, Sram, Shimano, Trek, Cannondale. • Provide customers with the best retail/customer service experience. • Direct customers to the best product to suit their specific needs using a personalized sales process. • Follow a successful, prescriptive approach to consumer sales. • Process sales transactions.

• Conduct phone-screen interviews for potential Comcast positions in the Technical Operations and Sales/Marketing fields. • Analyze candidates against position requirements and matrices. • Record key information from candidates’ responses.• Manage sensitive personal information and time constraints.• Create work schedule with minimal supervision.• Perform tasks such as data entry, typing, and electronic and telephone communication. • Determine if candidate is qualified to proceed with the interview process and upload to database accordingly.

• Commercial driver/tour guide on one of the state’s most popular tourist attractions. Main duties are to drive a World War II amphibious craft on land and water in the Wisconsin Dells area while presenting an interactive hour-long tour through the use of history, fact, and local lore. • Ensure the safety of 20 guests per tour by demonstrating and exercising safety measures.• Sell informative booklets about the surrounding area and the Duck vehicle. • Promoted twice: from Parking Lot Attendant to Greaser (Jr. Mechanic) and finally to Duck Driver.