David Roupe Email & Phone Number

West Melbourne, Florida, United States

• Lead a team of more than 15 to perform repairs within company and contractual TAT guidelines• Make/Receive calls and provide determinations on action plans going forward• Maintain work flow for Customer Service department for limited productivity down time• Manage KPI metrics for customer service• Perform QC duties to ensure policy compliance• Track inventory and perform inventory control using ERP random selection• Mentor personnel to meet company expectations• Assigned to new program rollouts to ensure corrective actions and minimal downtime to customers

West Melbourne, Florida, United States

• All duties seen in Technician 2• Manage, plan, and schedule trips for customer installs, maintenance and training• Ability to mobilize within 24hrs per company/contract requirements

West Melbourne, Florida, United States

• Answer calls and process trouble tickets for Government Agencies and Municipalities• Provide Tier 3 technical support for venders, Government and Commercial clients• Maintain accurate and useful documentation on work performed, procedures, checklists and technical instructions• Preform on-call / on-site duties• In-house troubleshooting and repairs of customer equipment

Melbourne, Florida Area

• Calibrate/certify radar and lidar equipment following state requirements and FCC standards• Onsite training for customers / third party install sites• Perform field service repairs / scheduled maintenance• Received trouble tickets and planned work accordingly• Perform daily activities that include administrative duties

Melbourne, Florida Area

• Answer customer calls and process workorder tickets• Perform face-to-face / telecommunication customer service for Government and Commercial customers• Create, monitor and operate the helpdesk ticket system in accordance with operating procedures• Identify anomalies in configurations not in compliance with statement of work• Provide required software and hardware upgrades and installations due to change in operational procedures• Configure systems to operate on WLAN per site specifications• On-site Project Management• Trained on-site staff for basic operations and troubleshooting

Melbourne, Florida Area

• Tier 3 technical support for customer computer equipment• Troubleshoot and repair circuit boards and equipment to component level• Perform required software and hardware configurations• Perform required functional and environmental testing

Melbourne, Florida Area

• Managed shipping/receiving responsibilities through the ERP system• Confirm customer reported problems• Repair equipment to component level and refurbish systems• Perform QC requirements before shipment• Finalized documentation into the ERP system

Palm Bay, Fl

Inspect / repair PC boards to IPC-610-C standardsKnowledge in using In-circuit and functional test equipmentPerform shipping procedures on all outgoing productParts manager for ordering in all departmentsManage company software database for tracking purposes

United States

• Isolate / repair / replace cable harnesses for weapon systems• Test systems (video/radar) for functionality before and after repairs• Troubleshoot weapon systems to component level when needed