Dealing with Incoming Calls/Emails in a courteous and efficient manner. Creating a good working relationship with customers.Involvement in basic project works, ensuring these go live in a timely manner.Weekly Reporting on Incoming and Outgoing Calls, ensuring SLA's are met, reporting any that aren't through the appropriate channels.

Selling Digital Lead Capture equipment to Exhibitors at events all over the Country. Both Cold and Warm Calling, had to hit and (hopefully) exceed previous years sales for the Events.  Making sure that the target for calls made is hit, if not exceeded. Hitting personal and team targets for sales Using the computer database for clients needing to be contacted Dealing with high volumes of incoming calls, from general queries to customer complaints. Ensuring that customers receive a high level of customer service at all times. Providing a communication link between the office in Woking and Head Office in Watford.