Accountability for all aspects of Information Technology, from service management and desktop support through to software delivery and infrastructure Significantly increased stability, performance and security through the delivery of a robust IT strategy. Replaced aged infrastructure with leading-edge solutions, utilising cloud technology and designing high availability infrastructure. Programme management of the IT transformation projects to deliver the IT target operating model on time, on budget and in alignment with business objectives Substantially improved performance of production systems Delivered an effective new line of company products to diversify business offering to customers Introduced virtual environments to enable parallel software development and automated testing to support software delivery Migrating on-premise email solution to Office 365 Led the design and delivery of the IT infrastructure for new company headquarters, including the provision of telephony for the on-site call centre and office security hardwareDesigned and provisioned telephony solution to support on-site call centre and office staff.Revamped company website integrating a new responsive design and utilising mobile app developmentExpanded an IT department with five developers to 27 with the capacity to support all elements of the organisation’s technology requirements on a 24/7 basis

Managing all IT change project / programme phases from concept and design through to development and on time, in full and on budget completion in alignment with required business objectives. Led the roll-out of the group’s core banking platform (Temenos24) in the UK and managed local development resources along with numerous offshore teams Successfully delivered significant security enhancements to safeguard corporate data Significantly improved software maintenance and housekeeping by introducing coding standards across the development team Implemented innovative new change delivery standards to improve business requirements capturing and enhancing the delivery of IT application changes Redesigned and improved the wealth management website with accountability for changes and taking ownership of the relationship with the 3rd party supplier Successfully migrated operations’ team IT requirements to India ensuring the availability of relevant systems to the offshore team along with the delivery of training and ongoing support

Reporting to the Chief Operating Officer for the UK business with full responsibility for establishing and leading a project discipline and continuous governance for change.Overseeing programme integrity and coherence, developing and maintaining an environment conducive to supporting each project and ensuring their compliance with corporate governance Championing a project office capability to deliver an effective business change programmeEnsuring full transparency and communicating wider change programmes to the Executive TeamAssigning resources and responsibilities throughout the project portfolioEstablishing and developing strong, mutually beneficial, relationships with third parties and stakeholders Identifying potential risks and mitigations and addressing them to ensure successful programme delivery Collating in depth reports to provide organisation oversight of the change programme Managing and mentoring project managers and business analysts, effectively aligning appropriate skills with relevant projects and setting annual objectives to facilitate ongoing development

Accountability for all aspects of Information Technology, from service management and desktop support through to software delivery and infrastructure Significantly increased stability, performance and security through the delivery of a robust IT strategy. Successfully delivered company projects in alignment with the change programmeProvided an effective integrated solution between the company website, the call centre and the face-to-face advisors through the design, development and delivery of the core company platform Delivered a robust new company intranet to external companies enabling employees to select required benefits offered to them by their companySuccessfully led IT integration during the acquisition of Willis National and then with Chase de Vere, including managing the migration of staff and technology to a single platform and culture Introduced a strong project delivery culture to the organisation, including the implementation of project governance and standards to deliver change within best practice procedures and policies