Successfully managed customer complaints and critical situations for IBM Storage Brand working directly with IBM clients and business partners.

Managing major incident outages impacting client infrastructure. Key skills: Understanding diagnoses and problem-solving techniques, communication, managing client and stakeholder relationships, resource utilization, and project management.

Program Manager for IBM GTS/ITS Service and Support providing leadership to resolution team on critical situation and complaints. Key skills: Project Management, negotiation, product knowledge, IBM support processes, communication at all levels, managing client relationships, managing stakeholder relationships, understand problem-solving techniques and team leadership.

Service and Support focal for storage systems, leading a team of dedicated resolution owners managing critical situations and complaints.

Managed complaints and critical situations involving service and support for hardware and software with IBM Systems, Storage, and consumer products to a satisfactory resolution.

Multiple positions held: - Service and Support Reprsentivie - Hardware Instructor - Sevices Sales Management - Service Delivery Management - Assistant to Techical Operations