Proactive engagement in the development of new scope, requirement proposals and business cases for endorsement at the investment committee. Gathering customer feedback and sharing and implementation of learning from experience (LFE).Leading on stakeholder management with the ability to deal with complex and multiple stakeholders.Provision of task related reporting to the Senior Project Manager as required to provide regular updates on status, risks, opportunities and/or matters for escalation. Safe and secure delivery of task / project scope to budget and programme. Provision of project financial performance information including projected spends, actuals Vs planned, earned value, and estimate at complete out-turn costs. Management of project risks and risk mitigation through liaison with PMA Project Controls function. Effective control and management of change within the project. Comprehensive configuration management and a desire to drive continuous improvement.Manage the interface with customers with respect to matters relating to the delivery of contracted work, ensuring that there are agreed communications and reporting methodologies in place.

Deliver projects to meet Time, Cost and Quality requirements.Ensure adequate health and safety requirements are in place at all times for all team members and for sub-contracted work.Oversee the management of projects throughout the project lifecycle from kick-off through to close-out and ensure adherence tocontract, procedures and use of control documents.Ensuring suitable planning arrangements to support commercial bids and subsequent delivery of contracts.Ensure that staff are suitably qualified, competent and experienced to fulfil their project delivery accountabilities.Act as a direct interface with Customers for all project delivery issues.Meet NNL business objectives whilst striving to enhance customer satisfaction.Ensuring issues are promptly highlighted within the management chain to enable quick resolution.Managing Customer deviations from scope, schedule and cost in the best interests of the NNL business whilst maintaining thecustomer relationship.Arranging for the resource and facilities to be available from within NNL to meet the project program.Establishing, monitoring and managing risks through Risk Registers for project work, including the management of Contingency

The collation and dissemination of business performance information from across the organisation and assisting in the production of regular performance reports for Senior Management reviews.Proactive face to face stakeholder engagement to identify anomalies, risks and business issues and suggest and apply mitigations.Coordinate the pulling together of information from all areas of the business in relation to performance against plan targets and KPIs.Analyse data collected in order to help inform business decisions.Support Senior MI Analyst in the development of Data Models.Support the Senior MI Analyst in the development of reporting capabilities.Carry out data quality checks to ensure credible robust reporting.To communicate ideas for the development and further streamlining of processes and procedures in relation to the remit of the PMA Support Office function.Apply previous experience and knowledge to identify best solutions to apply for successful deliverables.

• Daily preparation/delivery of all texts/voice debt collection activities • Daily preparation of all dial files for third party organisations • Accurate reporting of debt collection activities including ad-hoc project reporting/analysis. • Preparation, management and reporting of all customer contact campaigns. • Accurate, timely and informative management information relating to DCA activities to support/deliver the Company Business plan. • Explore opportunities to add increased value to UU by way of ad-hoc campaigns.• Perform data analysis to measure and interpret business trends.• Providing analytical support to operational business functions to optimise performance• Work with internal stakeholders

• Performing in-depth analysis to predict, measure and interpret business trends to inform key decisions• Solving complex business problems and providing practical value-based solutions• Developing models to maximise value and minimise risk• Proactively identify any trends on Debt that require further Campaign Activity and to highlight any potential Debt not undertaking correct follow up activities• Segmentation of customer portfolios using statistical techniques & visualisation

• Providing analytical support to operational business functions to optimise performance• Identifying new opportunities to add increased value to UU by driving advanced analytics.• Experience of SAP, BIS, Alto, ETC, Cognos & Microsoft Access.• Work with internal stakeholders – ICT, Comms Team, Regulatory, Collections and wider Customer Operations• Half Year/Full Year Reporting• Co-ordinate/Submission of Balance Sheet LBE’s.

• P&L, Trial Balance, Debtors and Creditors, Daily bookings and Cash Flow• Daily/Monthly reconciliations including intercompany transfers over three companies • Reported directly to the companies MD • SAGE Line 50 management of Sales Ledger/Purchase Ledger• Quarterly VAT returns, PAYE calculations, P32 Submission & CIS Reconciliation• Processed weekly and Monthly payroll for 110 employees and contractors (CIS)

• Submitted and produced summary tables of medical trials.• Computerised accurately statistics from pharmaceutical trials.• Worked to tight budgets/timescales