David Ryce Email & Phone Number

A independent company mainly concerned with plants and gardening products, with a gift shop and cafe on the premises. In 2016, the company obtained another location, The Greenhouse Cafe in Melrose.My position mostly involved operating a Swan Retail EPoS software system.Following a period of furlough due to the Coronavirus pandemic, I was made redundant at the end of July 2020.* Putting new products onto EPoS system.* Creating and actioning changes to the catering till menus, both at Milestone and Greenhouse Cafe. * * * Receipting incoming goods.* Claiming credit for goods received damaged.* Actioning promotions and special offers on tills.* Liaising with suppliers prior to delivery for barcodes, costs and RRPs.* Producing sales and financial reports for management.* Actioning retail price changes.* Co-ordinating and overseeing stocktake.* Supporting retail staff when required.* Troubleshooting technical issues with tills and card machines at both sites.* Dealing with customer enquiries on telephone.* Cover for Cash admin, counting and banking takings.* Extensive use of email and excel spreadsheets.

Edinburgh, Scotland, United Kingdom

A large company with over 200 branches nationwide, retailing in soft-furnishings and homeware. I initially joined the company to work in the warehouse and went on to administer a newly introduced company-wide stock control and ordering system, using SAP software.* Processing orders to suppliers.* Support to cash office, counting takings & safe balance.* Checking & receipting deliveries.* Logging damaged or faulty stock.* Customer service on shop floor at busy times.* Ensuring the store's stock database remained accurate.* Answering telephone and dealing with customer queries.* Support to warehouse with deliveries into the store.* Administering 'Click & Collect' customer orders.

Edinburgh, Scotland, United Kingdom

A family-run business who also traded under the name 'Bagpipes of Caledonia', concerned with the production and sale of audio-visual products, I filled a number of roles during a long period of service.* Operating systems for the duplication of cassettes and CDs.* Utilising CoralDraw Graphic Design software for designing cassette and CD covers and booklets.* Formatting artwork for sending to printers.* Utilising Filmaker software for the transfer of videotapes to DVDs.* Management of the company warehouse unit.* Receiving and storing deliveries of raw materials.* Packing up finished product for dispatch.