Leading a team focused on AWS’ EAMM portfolio, including Microsoft workloads, End-user computing (EUC), AI/ML (GenAI) and cloud operations for strategic Public Sector SLG/EDU customers. This role involves driving technical innovation, ensuring customer success, and fostering a high-performance team culture.- Engaging with strategic customers to address technical requirements.- Promoting continuous learning and professional growth within the team.- Collaborating with internal stakeholders to align technical strategies with business goals.- Ensuring the team stays current with emerging technologies and industry trends.- Driving process improvements to enhance team efficiency and solution delivery.- Leads and mentors a team of Specialist Solutions Architects in NAMER focused on AI/ML (Generative AI), Microsoft workloads and EUC.

Role Overview:Worked with VMware's top 1000 EUC customers to architect, validate, deploy, and manage their virtual workloads across various VMware Cloud and on-premises products. Covered VMware EUC products including Horizon Cloud on SoftLayer, Horizon Cloud on Azure, VMC on AWS, Horizon 7 on-premises, UEM, AppVolumes, and Workspace One.Key Accomplishments:- Customer Engagement: Collaborated with key customer stakeholders, from executive-level ("C" suite) to individual business unit leaders and system administrators. Identified and defined use cases and success criteria, assessed current on-premises and cloud infrastructure, verified requirements, built new virtual instances, assisted with connectivity setup (MPLS/VPN/WAN), ensured platform deployment and functionality, and achieved defined success/Day 2 criteria.- Cross-Functional Collaboration: Worked with backend engineering, development, and product management teams to identify gaps and submit feature enhancement requests on behalf of customers. Established timelines with stakeholders for the delivery of new features.- Training and Enablement: Provided comprehensive training to the Professional Services group on Horizon Cloud platforms, covering prerequisites through implementation.- Azure Subject Matter Expert: Acted as the Azure SME for the team, handling all Azure-related customer issues and escalations.- Customer Success Advocacy: Ensured customer satisfaction with VMware platforms, driving subscription renewals for VMware-hosted/subscription services.

Role Overview:Managed both an offshore team and a US-based team providing “white-glove” technical service to VMware’s top 25 customers for the Horizon Cloud Hosted Service. Oversaw all customer migrations from legacy VMware vCloud Air data centers to new IBM SoftLayer data centers. Handled technical escalation management for customer issues in any cloud data center globally.Key Accomplishments:- Customer Engagement: Collaborated with key stakeholders, including executive-level ("C" suite), individual business unit leaders, and system administrators, to identify and define use cases and success criteria for each top 25 customer.- Field Engagement Plans: Developed and implemented field engagement plans that identified top business drivers, current challenges, and created an engagement checklist to ensure alignment with customer goals while addressing their challenges.- Escalation Management: Managed all customer escalations and outages for the VMware Horizon Cloud service, ensuring quick resolution and customer satisfaction.- Customer Migrations: Led the migration of all customer environments from legacy vCloud Air data centers to new IBM SoftLayer data centers, ensuring minimal downtime and seamless transitions.

Provided pre-sales architecture support to enterprise customers who were considering migrating their Virtual Desktop Infrastructure (VDI) workloads to the cloud. Assisted in defining connectivity options, identifying potential challenges, and providing architecture design recommendations.Key Responsibilities and Accomplishments:• Engaged with key customer stakeholders to address inquiries, define requirements, and provide architecture designs for proposed cloud-based VDI solutions.• Collaborated with the customers' telecommunications/wide area network (WAN) providers to ensure secure and reliable connectivity was established between on-premises locations and the hosted data centers.• Coordinated with the back-end networking teams at each global data center to facilitate the establishment of necessary network connections and ensure seamless integration.• Worked closely with the customer's IT teams to test and verify the connectivity, ensuring a smooth transition to the cloud-based VDI solution.• Collaborated with the back-end operations team to plan and execute failover/disaster recovery (DR) testing based on each customer's specific requirements.• Evaluated the failover/DR testing results and provided recommendations for improvement to ensure a seamless failover process during an actual disaster recovery event.

Work with customers to integrate VMware Cloud products into their existing infrastructure, assist them with solution buildout, testing, and moving to production. This includes scoping the pilot, building the virtual environment, working with the customer to determine requirements, and troubleshooting issues based on end-user feedback. Key Accomplishments:• Engage with key customer stakeholders to help answer any questions, define requirements, and provide architecture design for proposed solutions.• Work with the Datacenter Operations team to build out the customer cloud instance to their required specifications, on-board the new tenant, and work through any challenges as required. • Provide dedicated technical support to a defined list of customers assigned.

Architected and implemented VMWare Horizon View, VMWare Horizon Workspace, SCCM 2012, and McAfee MOVE. Virtualized 100+ applications using VMWare Thinapp. Administrator for the following systems: vSphere5, Horizon View 5.2, Horizon Workspace, McAfee EPO, Juniper SSLVPN Appliance, SCCM, MDM (GOOD/Boxtone), Apple Xserve. Corporate image creation, Tier 3 escalation point, new hardware evaluation and implementation. Also managed corporate-wide migration (1600 machines) from WinXP to WIN7 and desktop group policy.

Lead Active Directory conversion project at remote sites in North America

Desktop Support Services Lead and managed all end-user escalations. Managed worldwide computer inventory including maintenance requests and new computer allocations. Handled evaluation and purchasing of PC-Related equipment for North America.

Worked as a Munitions Systems specialist at Mountain Home AFB in Idaho, and Incirlik AFB in Turkey. IYAAYAS!