David S. Email and Phone Number

Collaboration with Business Users and T24 Technical Analysts to provide the optimal Business and technical solutionDocumenting T24 Business, Regulatory and Compliance Requirements Process design and re-engineeringDocumenting and transforming Business requirements into AA and T24 Core system solutionsT24 AA product building and parameterisation - Account, Deposit, Agent and Lending modulesAA and Core T24 software Quality Assurance and system testing (onshore and offshore)AA module system interface testing – SEPA, Online Banking, Cards, Electronic Form Solutions AA Software Quality Assurance, User Acceptance Testing and defect managementT24 Workflow design, testing and implementationCoordination of AA Product Software Quality Gate (AA Product Testing Onshore and Offshore)Co-ordination of AA Software delivery and software releases with Vendor Co-ordinating AA Software deployment and implementationT24 local solution design

RPA Process screening, optimisation and re-engineeringRPA solution design and solution development via UIPathRPA Target Operating Model design and implementationRPA Code review and debuggingRPA test life cycle design and implementationDocumenting and maintaining solution design and process materialRPA Training

Overall Responsibility for the effective and efficient end to end processing, administration, compliance and operational risk functions for Retail, Structured and Corporate deposit products Proactive team builder and development of high performance individuals and interdisciplinary teams Stakeholder, people and relationship managementCapacity planning and recruitmentDesign and Implementation of operations risk assessments and control frameworkIntegral to the designing of the long-term strategic planning for operational excellenceBusiness improvement and increased effectiveness and efficiency of operating systems and processesEnsuring compliance with all applicable Regulatory and Group codes, Policies and DirectivesOrganisational restructuring in line with Business expansion and growth to reduce cost and improving Customer Service and process efficienciesBusiness process design and re-engineeringSoftware business requirement documenting, projects including workflow and task management systems, imaging and scanning, online banking, FATCA, CPC 12, Deposit Guarantee Scheme, in house Retail Banking systemEstablish and implementation of departmental policies, objectives, and proceduresSystem software quality assurance and user acceptance testingBusiness and operational procedure documentationComplaint analysis and handling – liaising with the Office of the Financial OmbudsmanBusiness Continuity PlanningGeneral ledger, nostro account reconciliationManagement information report writing and metric measurementCoaching, training and mentoring staff