• Perform customer-centric IT service desk support for all 24 City departments, supporting over 1,200 end users by promptly troubleshooting issues to maintain productivity and ensure employee satisfaction.• Conduct configuration and installation of system software products and peripheral equipment, managing updates and maintenance to establish seamless functionality.• Program and troubleshoot personal computer software and hardware, identifying, resolving, and documenting issues related to over 150 supported applications.• Manage weekly hardware images and deployment of IT systems, coordinating over 200 deployments across all departments successfully.• Coordinate with vendors to conduct RMAs to quickly resolve hardware issues and maintain operational continuity.• Collaborate in the analysis and evaluation of techniques for the implementation of new software and equipment.• Provide training to fellow interns, sharing technical knowledge and contributing to team development.

• Operated and maintained theatrical equipment and event spaces, including lighting and sound, ensuring seamless execution for a variety of events.• Provided comprehensive front-of-house support, managing ticket services, house operations, and ushering to enhance the customer experience.