David S Sanchez Email & Phone Number

New Jersey, United States

Somerset, Nj

Manage US Application Support and Development team (ERP, CRM, Web/eComm, and Integration)Manage strategic IT projects to support the US wholesale business and Operations/supply chainAct as IT business partner for strategic customer initiatives and regulatory auditsWork with US and global IT Security and Legal teams to develop policies and training, manage incident response, handle customer and data subject requests, and other tasks related to privacy and data security

Somerset, Nj

Manage Application Support and Development team (ERP, CRM, Web, eCommerce, BizTalk)Continue to act as Service Manager (business partner) between IT services and stakeholders throughout the North American wholesale business Coordinate local/global operational projects related to compliance, system integrations, and business enhancements. Drafted internal policies for Data Privacy and Breach Response.

Somerset, Nj

Act as liaison between IT services and management throughout the business. Communicate regularly with leadership and key stakeholders to define IT needs and project requirements.Identify opportunities for improving processes and efficiency, create business cases, and provide input on strategy and approach to help facilitate projects and operational tasks. Work closely with Service Desk, Infrastructure & Operations, and Application Support (Microsoft Dynamics NAV, CRM, AX) to determine task/project timelines and capacity/resources needed for current IT demand.

Princeton, Nj

Managed the Licensing Department of an early childhood music company with over 900 licensed music centers in over 40 countries. Responsible for interviewing and granting licenses, overseeing compliance, and providing business support to licensees.Supervised department through ERP implementation in 2010. Hired and trained employees in department functions, policies, and using Microsoft Dynamics NAV database and Excel. Acted as an internal consultant to other departments for improving business processes and efficiency. Created Jet Reports used for reviewing company growth patterns, demographic and geographical trends, cost/benefit analysis, and other ad hoc requests from Executive Team and various departments. Analyzed census data and mapping software to research untapped markets in US and Canada.Responsible for data integrity; maintained accuracy of email/letter templates and customer information in Dynamics NAV, as well as other policy documents, contracts, and license applications. Worked closely with Director of Operations and In-House Attorney to protect the company’s intellectual property; was involved with copyright and trademark infringement cases, as well as trademark registration and third-party licensing. Increased customer satisfaction in 2012, 2013, and 2015, according to a survey sent to all licensees. Notable improvements in my department’s response time, sensitivity, and friendliness.