• Reduce operations cost by more than 20 percent by working with third-party vendors during the first 18 months of my appointment.• Improve operational systems through the establishment, enforcement, and constant monitoring of carefully designed programs and policies.• Ensure long-term readiness for new programs by through a careful analysis of the risks.• Guarantee audit compliance to support the performance improvement plans.• Partner with senior stakeholders to define roadmaps that support strategic priorities. Past Experience:• Transitioned teams from onshore support model to collaborative architecture which significantly reduced expenses.• Improved the incident resolution rate of from 30 percent to 60 percent through smart strategic planning. • Supervised several project teams of engineers, testers, and managers simultaneously to deliver incremental features on a regular basis.• Facilitated transition from old software models to SaaS while ensuring efficiency was improved.• Observed workflows 24x7 to ensure no bottlenecks were formed in the system.• Develop and communicate clear portfolio status and quality metrics to the Vice President and major clients.• Created technology roadmaps that enabled a proactive strategy for deploying and managing new services until their end-of-life.