David Ramirez Saborio Email and Phone Number
¡Bienvenido a mi perfil! Soy un profesional apasionado con amplia experiencia en gestión de cuentas, marketing digital, y optimización de procesos, logrando resultados sobresalientes en sectores como servicios médicos, tecnología de la información y atención al cliente.Competencias Clave:Gestión de Cuentas: Manejo de más de 45 cuentas simultáneamente, asegurando la satisfacción del cliente y el cumplimiento de objetivos estratégicos.Marketing Digital: Implementación de estrategias personalizadas que han mejorado la presencia online y los resultados de SEO, impulsando un crecimiento significativo en tráfico orgánico y conversiones.Optimización de Procesos: Diseño e implementación de sistemas operativos eficientes, reduciendo costos e incrementando la productividad empresarial.Atención al Cliente: Creación de manuales de soporte y programas de capacitación que mejoraron la calidad del servicio y la retención de clientes.Logros Destacados:Crecimiento en la Satisfacción del Cliente: Implementé estrategias personalizadas que redujeron los reembolsos en más del 80%, aumentando la lealtad y satisfacción de los clientes.Liderazgo en Gestión de Equipos: Coordiné equipos presenciales y remotos, fomentando la excelencia operativa y alcanzando consistentemente objetivos clave.Upselling y Retención: Desarrollo de relaciones estratégicas con los clientes, logrando incrementar el valor del cliente promedio a través de paquetes superiores.Soy un profesional orientado a resultados con la capacidad de adaptarme rápidamente a entornos cambiantes y a las necesidades de los clientes. Mi enfoque estratégico y habilidades de comunicación me permiten construir relaciones sólidas y sostenibles con los clientes, asegurando el éxito tanto para ellos como para las organizaciones.Estoy buscando nuevas oportunidades en Account Management, marketing digital, o roles similares donde pueda aplicar mis habilidades para impulsar resultados medibles y colaborar con equipos de alto rendimiento. ¡Conectemos para trabajar juntos en lograr objetivos excepcionales
Conversionly
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Head Of Customer ExperienceConversionly Sep 2023 - PresentAt Conversionly, I champion customer experience across all phases of interaction. My role involves crafting uniquely tailored experiences that align with each client's distinct needs. By analyzing customer journey insights, I optimize touchpoints to maximize satisfaction, while closely collaborating with internal teams to ensure our products and services fully resonate with our clientele.
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User Experience ResearcherConversionly Sep 2022 - Sep 2023In this role, I work researching, testing, designing, performing, and managing user experience processes to ensure that AlbertCRM provides a smooth, functional, and easy-to-use experience for everyone who interacts with the software.I am in charge of the beta testing phase of the product and feature development, being in direct contact with users, stakeholders, developers, and designers to coordinate constant and consistent progress during the process, making sure that the objectives are achieved at an opportune time. I orchestrate competitive audits, usability tests, heuristic evaluations, moderated and unmoderated interviews, bug report analysis, collect qualitative and quantitative data and synthesize it to share with the team (UX designers, developers, stakeholders, etc.) as well as being able to make, together with highly qualified teams, decisions based on studies carried out by real users that generate a positive impact on the advancement of software development.
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Recruiting Training ManagerConversionly Nov 2021 - Sep 2022En este puesto, administro el proceso de capacitación y adquisición de talento de ciclo completo; Diseño e implemento procesos de reclutamiento y capacitación, selección de entrevistas y mejores prácticas de incorporación, como actualizar las descripciones de puestos y perfiles de roles; formular estrategias de reclutamiento y ejecutar planes de abastecimiento de personal para identificar y atraer candidatos calificados; desarrollar programas de capacitación y asegurarse de que exista una oferta y demanda de salud de los capacitados.Reunirse con las partes interesadas incluyendo inversionistas con el fin de idear estrategias para alcanzar las metas de la empresa y sus clientes. Trabaje con un equipo talentoso coordinando acciones para entregar los mejores resultados. Liderar un equipo de capacitadores y reclutadores y coordinar con las demás áreas de la empresa para cumplir con las metas y expectativas internas de la empresa.
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Lead TrainerConversionly Dec 2020 - Nov 2021In this position, I design digital training experiences to teach about digital marketing tools in a coordinated way with recruiting and success management, to generate the ideal trainee flow according to the need of the company and our clients.I design, deliver and direct training experiences focused on technology and the use of tools for digital marketing, sales, and prospecting, for clients as for other professionals of the sector.
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Director Of CommunicationsAthari Social Impact Consulting Jan 2023 - PresentLondon, GbWith over a decade dedicated to advocacy and promotion in non-profit campaigns in Latin America, I have cultivated a distinctive vision on effective communication. My conviction lies in the belief that a message with impact can catalyze significant changes and inspire collective action. Current Position: Leading the communications area of Athari Academy and designing unique and personalized strategies for our distinguished clients. Specialty: Strengthening brand consultants to enhance their message, refine their identity, and, at the end of the day, reach their full potential. -
Comunications And Marketing AssociateAthari Social Impact Consulting Feb 2021 - Sep 2023London, GbAs an associate of the company I work with digital Marketing projects to position the brand and company according to the objectives established by the company, develop projects and assist in the implementation of virtual and digital platforms of different media for the portfolio of athari clients. Develop positioning strategies for non-profit companies and social impact, create web pages, virtual whiteboards, SMM, content for SEO, etc.
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Senior Project DeveloperAthari Social Impact Consulting Sep 2020 - Feb 2021London, GbIn this role and project, I'm in charge to design Digital Marketing strategies to position the brand according to the company goals. Develop projects and assist in virtual platform implementation for different clients of the athari's client portfolio. Develop positioning strategies for NGO and social impact companies, I create web pages, virtual boards, SMM, and SEO content among other tasks.
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Founder & DirectorDavid Saborio - Ppc Apr 2020 - Apr 2022In this role, I lead Projects and Commercial Strategies of different companies, these are led to achieving their objectives under contracts or Freelance modalities.Tasks include web page design with Cpanel, Elementor, and Astra.Design digital marketing strategies and provide professional consulting to companies to achieve their goals. Management of Facebook Adds among others.
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Remote Support EngenieerSupport Adventure Sep 2019 - Apr 2020London, GbI was in charge of resolving different problems that companies might find in their daily basis with their technological structure, I worked directly with clients, managers, Vendors and Company directors to achieve their goals, I do this remotely. It includes technical support to their applications, provide support to manage their resources in their own infrastructure (Active Directory, Servers,O365, etc), Find resolution to the problems that might come up with their systems, make sure there is a secure infrastructure for the work of my clients, and everything with the best empathy skills. -
Co-Founder | Marketing DirectorNerds De Alquiler Jul 2019 - Feb 2020On this amazing project, I contributed the company in the Digital Marketing and Social Media Management, creating strategies to obtain clients and developing Social media plans in order to achieve our goals, I also did thecreative part of the process, generating the strategies to obtain positive results, multimedia content for the Social media page adds and campaigns, I'm proficient in Facebook adds and Instagram, also in strategy planning andcustomer acquisition -
Team SupervisorTeleperformance Nov 2018 - Jul 2019Paris, Île-De-France, FrEffectively manage a team to achieve the targets contracted with the clients,create strategies to improve team performance, developing action plans to enhance the best in every agent in my team.I have experience applying different problem-solving processes to achieve my goals, I have lean- Six Sigma formation, experience with DMAIC, SMART Goals, SIPOC and other knowledge that I applied to manage a team of 18 technicians, in a 24/7 service for LATAM, EMEA, and Orient. This was a nurturing experience where I had much and different roles that went from psychologist to event planner. It showed me leadership as one of my best strengths, how to be fair and made decisions for the well of the company, but always being empathic with everyone I worked with. -
Quality Assurance AnalystTeleperformance Feb 2018 - Nov 2018Paris, Île-De-France, FrI was in charge to monitor, coach agents from a specific bussines unit, gather and analize data to create action plans based on the findings. Apply the plan with the team lead and other staff members in order to accomplish the client's requirements and goals.
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Level2 Technical Support For Logmein AccountTeleperformance Oct 2017 - Feb 2018Paris, Île-De-France, FrI was in charge of giving technical support to clients and users of LogMeIn product portfolio, resolvingLevel 2 cases for customers around the world. Participating actively in the implementation of new processes and give support to other workers in the company, I worked with different productsincluding chat software with web implementations.
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Cash Applicaiton AnalystStt Sep 2016 - Jan 2017Tibás, San José, CrI was in charge of the application of the payments made by the clients of the Latin American region to the invoices of the Oracle systems, I downloaded the daily bank statements and reconciled them with the invoices sent to each client linked to the payment. My job was to process large amounts of data to find the correct invoice and effectively apply payments to continue the process. -
Laboratory Technician , Project DeveloperLaboratorios Labiclin Nov 2014 - Jul 2016CrManage the majority of laboratory test on human fluids. Installing, maintaining and supporting hardware and software of the equipment to determine all clinical and chemical analysis in the laboratory , Develop projects for Business growth ,Startup member in a team of two assigned to create a laboratory from the beginning in Guanacaste and successfully establishing the business. -
Technical Support For Fios (Fiber Optic)Convergys Apr 2014 - Oct 2014Solve customer problems related to Internet connection and fiber optic service,Troubleshooting Internet connection problems or software and hardware problems, solving the problems using available tools and resources
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Laboratory TechnicianCaja Costarricense De Seguro Social (Ccss) Nov 2013 - Sep 2014San Jose, San Jose, CrEn este puesto trabajé como laboratorista experimentado en el Hospital México, especializado en emergencias, inmunología y bacteriología. Mi rol me permite aplicar mis habilidades analíticas y técnicas en pruebas diagnósticas, enfrentándome a situaciones de alta presión y urgencia.Habilidades clave:Priorización: Capacidad para priorizar tareas y tomar decisiones acertadas en entornos exigentes y dinámicos.Abordar temas difíciles: Habilidad para comunicar información clara y precisa en situaciones complicadas y emocionalmente desafiantes.Habilidades comerciales: Atención al detalle, trabajar bajo presión y adaptarse rápidamente a situaciones cambiantes, aplicables en cualquier entorno laboral.
David Ramirez Saborio Education Details
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Harvard OnlineComputer/Information Technology Administration And Management -
GoogleInformation Technology Project Management
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University Of Illinois Urbana-ChampaignDigital Communication And Media/Multimedia
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Universidad De Costa Rica UcrTécnico De Laboratorio Clínico/Médico
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Universidad De Costa Rica UcrBachelor Of Surgery - Mbbs
Frequently Asked Questions about David Ramirez Saborio
What company does David Ramirez Saborio work for?
David Ramirez Saborio works for Conversionly
What is David Ramirez Saborio's role at the current company?
David Ramirez Saborio's current role is Digital Marketing Specialist | Leveraging Human Psychology to Enhance Brand Engagement.
What schools did David Ramirez Saborio attend?
David Ramirez Saborio attended Harvard Online, Google, University Of Illinois Urbana-Champaign, Universidad De Costa Rica Ucr, Universidad De Costa Rica Ucr.
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