Responsible for providing Tier 3 Technical Support for Field Service Personnel, Designers, Engineers, Sales, Tier 2 Analyzers, and Customers. I have written technical documents, provided mentoring to technical personnel, and preformed installation, maintenance and troubleshooting. in lab and customer environments, I have done backups, patching, programming and testing of new products. - I have travelled within BC and Alberta to install patches and resolve problems when Tier 3 Support was… Show more Responsible for providing Tier 3 Technical Support for Field Service Personnel, Designers, Engineers, Sales, Tier 2 Analyzers, and Customers. I have written technical documents, provided mentoring to technical personnel, and preformed installation, maintenance and troubleshooting. in lab and customer environments, I have done backups, patching, programming and testing of new products. - I have travelled within BC and Alberta to install patches and resolve problems when Tier 3 Support was required to be on site.- Was a member of the Year 2000 project to determine the vulnerability of phone and voice mail systems related to the roll-over of the year from 1999 to 2000.- Participated in the ISO 9001 team, writing technical and procedural documents to determine to correct flow of procedures to conduct business. Show less

I administered and maintained Avaya Blue Telephone system, Octel Voicemail System, and CLI Video Conference equipment including programming, troubleshooting, and coordinating vendor repairs and installations. Responsible for the project management for several large installations

Employed as a PBX Surveillance Analyzer responsible for analyzing and troubleshooting service-affecting trouble reports prior to dispatch. Remotely accessed Northern Telecom and Mitel PBX's or orders, programming and maintenance. Provided mentoring to co-workers with equipment knowledge i had gained from the products I had worked on and supported.