Dedicated, site-level support that assists with critical path success and mitigates site-level issues. Serves as the lead for site-specific deployment analyses and assessments and ensures coordination with EHRM-IO workstreams. Provides program management accountability and project ownership; with responsibility for workplan development, work breakdown structure, team task assignment and execution. Additionally, facilitates the assessment, alignment and optimization of clinical/functional areas to meet EHRM-IO deployment requirements. Site point of contact for the coordination of functional workflow configuration projects and efforts. Focus on program risk management, issue status and communication between stakeholders for project deployment. Direct involvement with program improvement initiatives.

Operations Responsibilities:• Manage relationships with key client and Cerner stakeholders; establish and maintain effective lines of communication• Manage escalations and resolution of data driven operational, service delivery satisfaction issues – Problem Management• Engage technology communities across Cerner and ITWorks sites and develop commitment to service, processes, and quality• Track Service Interruptions/System performance issues – Create action plans• Develop and implement information technology operating procedures - process management and improvement• Maintain adherence to ITIL processes• Utilize departmental Analytics/BI to drive improvement• Manage IT Budgets/Invoices - $22M – Purchasing and Asset Management• IT Controls Financial Audit Management• Manage policiesPortfolio/Project Responsibilities:• Provide leadership for onsite PMO• Governance, Project Assessments, Project Support & Service Recovery• Maintenance of three-year rolling roadmap• Clarity PPM / resource management• Manage requests for Consulting Resources• Tracking and Facilitation of all Project Escalations – Issues/Risks for Major Projects – Remove barriers• Ensure Project Documentation is complete

• Maintained client relationship management and contract ownershipo Service Levels o Staffing Levels• Ensured reliable IT service delivery & workforce management• Executive IT & program governance• Implemented process improvement, quality & regulatory compliance• Provided monthly client status updates • Ensured successful associate learning & development• Managed ITWorks Cerner Budget• Worked with Hospital executives and Client Relationship Executive to deliver strategic and tactical delivery of services

Provide leadership for a team of Clinical Analysts and Informatics associates responsible for project delivery, systems maintenance and workflow for all areas of the hospitalMaintain a current software version of all systemsProvide guidance on performance improvements and optimization of workflows related to use of Healthcare Information TechnologyDevelop and maintain capital and operational budgetsProvide concise and timely communication to internal and external customersDevelop trusting relationships with senior executives and hospital leadershipMaintain expert knowledge of Healthcare IT regulations and current industry trendsAssist with evaluation, selection and implementation of new IT systemsCommittee Membership: Internal Finance, IT Security, Physician IT, IT Steering, Clinical Leadership Council, Internal Quality Review, Readmission, Leadership Team

Provided management, strategy and execution of IT infrastructure including end user devices, website support, telecommunications, network, data center, interfacing/integration, SQL databases and administrative business applications. Developed and managed capital and operational budgets for Information Technology. Provided concise and timely communication to internal and external customers. Developed trusting relationships with senior executives and hospital leadership. Developed, designed, and implemented policies, standards and procedures relating to the effective management of the hospitals technical infrastructure and communication environment to remain in compliance with the needs of the organization and regulatory bodies. Acted as an internal consultant to the user community in identifying technology solutions to business problems with a focus on performance improvement. Active membership in hospital committees: Transition Planning Steering committee(New construction), Internal Finance Committee and Leadership Team.

Provided leadership for the Application Services department and was responsible for managing the core clinical and administrative applications for Southwest General Hospital. Assisted the organization in achieving strategic goals and objectives. Provided internal consulting to the hospital and assisted in the assessment, selection, and implementation of new technology systems to improve workflow and business processes.

Planned, organized, and directed the Information Technology activities at Euclid Hospital. Provided analytical, consultative and information support to the Executive Team, Service Line Directors and Regional Directors. Participated in the organizational planning process, business development and management of Information Technology goals. Made sound recommendations to senior management regarding business opportunities, cost control and business plans. Provided internal ITD consulting and assisted the site administration and managers with evaluating, selecting, and implementing new information systems.

Led a department responsible for maintaining schedules, timekeeping and tracking attendance for approximately 1000 nursing department employees and acquired cost-effective supplemental staff to provide excellent patient care for four different hospitals. Assisted with the development and implementation of staffing policies. Provided complex, aggregate staffing data to system management through the creation of electronic reports. Maintained CCHS contract with 34 different nursing agencies. Functioned as a system administrator at 3 sites for staffing software. Maintained an expert level of staffing knowledge high level of customer satisfaction throughout hospital system.