David Saggio Email & Phone Number

Ohio, United States

Ohio, United States

Cleveland/Akron, Ohio Area

In this position is geared toward leveraging the existing knowledge and skills within Nexus to provide additional services and resource to those in our market. This will allow us to serve our customers in ways that will continue to add value to their daily operations and their bottom line.Nexus Software LLC is a world-leader in multi-channel device management middleware and related products and services. For more than 30 years, Nexus Software has been used by financial institutions… Show more In this position is geared toward leveraging the existing knowledge and skills within Nexus to provide additional services and resource to those in our market. This will allow us to serve our customers in ways that will continue to add value to their daily operations and their bottom line.Nexus Software LLC is a world-leader in multi-channel device management middleware and related products and services. For more than 30 years, Nexus Software has been used by financial institutions around the world to connect any branch solution, to any device, from any vendor. Nexus Software’s XFS standards-based, vendor-neutral solutions are installed in over 350,000 branch teller workstations at more than 1,200 financial institutions around the world. Show less

Cleveland/Akron, Ohio Area

• Manage IT department consisting of 1 help desk technician and 3 Salesforce.com (SFDC) admins• Work directly with key operations and business leaders to automate and optimize processes• Oversaw the upgrade entire corporate infrastructure to Brocade switches and Sophos firewalls.• Experiment with new technologies and solutions • Provides guidance and direction to the SFDC team. Focusing on best-practices for implementing capabilities and integrating SFDC with other enterprise… Show more • Manage IT department consisting of 1 help desk technician and 3 Salesforce.com (SFDC) admins• Work directly with key operations and business leaders to automate and optimize processes• Oversaw the upgrade entire corporate infrastructure to Brocade switches and Sophos firewalls.• Experiment with new technologies and solutions • Provides guidance and direction to the SFDC team. Focusing on best-practices for implementing capabilities and integrating SFDC with other enterprise applications• Oversee administration and support of the SFDC ecosystem, including incident management, service requests, security, documentation, change management, and licensing• Communicate IT vision and strategy to the management team• Understand and promote awareness & adoption of leveraged applications and services• Develop and gain buy-in for a comprehensive IT road map• Ensure an excellent user experience through support, training, troubleshooting, and improvements. Show less

Akron, Ohio

•Member of Smithers Quality Assessments management team responsible for setting and communicating strategic direction and goals•Manage all IT functions for multiple operational sites in Asia Pacific region•Work with other IT Managers and staff to develop and maintain all aspects of IT infrastructure•Established and manage new Chinese remote offices•Developed and Implemented IT strategic and operational plans•Managed multiple projects to develop and improve global SalesLogix… Show more •Member of Smithers Quality Assessments management team responsible for setting and communicating strategic direction and goals•Manage all IT functions for multiple operational sites in Asia Pacific region•Work with other IT Managers and staff to develop and maintain all aspects of IT infrastructure•Established and manage new Chinese remote offices•Developed and Implemented IT strategic and operational plans•Managed multiple projects to develop and improve global SalesLogix CRM deployment•Oversaw project to integrate CRM customer data with SharePoint•Provide training and system expertise to support multiple global systems•Responsible for implementing, coaching and mentoring global help desk and staff•Establish and maintain IT budget and goals•Manage vendors, partners and services providers•Integration of multi-site multi-national acquisitions into Smithers business•Implementation and ongoing support of VMWare and Amazon Web Services to support virtual/cloud infrastructure•Optimize business work flows and processes Show less

•Managed project to help customers to create, implement and improve sales processes•Engaged with clients in both pre-sales and post-sales planning and training.•Rolled out full system implementations and upgrades of SalesLogix and Sage CRM software•Worked with customers to design and created system customizations•Planned and implemented data migrations and software integrations to business applications•Identified customers key business activity triggers where monitoring and… Show more •Managed project to help customers to create, implement and improve sales processes•Engaged with clients in both pre-sales and post-sales planning and training.•Rolled out full system implementations and upgrades of SalesLogix and Sage CRM software•Worked with customers to design and created system customizations•Planned and implemented data migrations and software integrations to business applications•Identified customers key business activity triggers where monitoring and notification provided improved visibility to business status•Implemented upgrades to client desktops, servers, and network environments•Provided ongoing technical support and administration for clients•Assisted customers with marketing, advertising, web site design and search engine optimizationIntegrated web marketing results back to business systems•Provided documentation for implemented systems, customizations and procedures Show less

•As part of the BAAN ERP implementation team we re-defined all of systems and processes manufacturing, accounting, customer service, etc to successfully deploy the software •Managed IT Operations, which developed, maintained, and supported all servers, network equipment, business systems, backup systems and telecommunications•Created and monitored group budget in excess of $1.5 million•Created performance reviews and evaluations for direct reports•Managed mixed environment… Show more •As part of the BAAN ERP implementation team we re-defined all of systems and processes manufacturing, accounting, customer service, etc to successfully deploy the software •Managed IT Operations, which developed, maintained, and supported all servers, network equipment, business systems, backup systems and telecommunications•Created and monitored group budget in excess of $1.5 million•Created performance reviews and evaluations for direct reports•Managed mixed environment consisting of NT, Citrix, HP-UX, and Novell Servers.•Deployed global Frame Relay WAN in support of ERP system•Implemented redundant Citrix servers to support mobile sales force and European facilities •Maintained 99.96% up time for BAAN business system•Provided management reports for all operations projects, system statistics, and incident reports •Ensured proper system performance by implementing standard "Best Practices" and creating/evaluating all system documentation and procedures Show less

•Upgraded network from MS DOS and WordPerfect to Windows and MS Office•Implemented and Maintained Windows Servers, MSSQL and SMS•Supported Platinum business system and custom business applications•Created RFPs and managed vendors for required goods and services

•Responsible for the implementation and maintenance of ISP portion of Acme’s business including technical support for clients, created and managed web sites. •Installed, configured and managed workstations and servers for clients•Implemented network email, communication and network fax software •Evaluated new hardware, software, and other technologies for potential service enhancements•Developed customizations to integrate business systems with EDI applications•Installed… Show more •Responsible for the implementation and maintenance of ISP portion of Acme’s business including technical support for clients, created and managed web sites. •Installed, configured and managed workstations and servers for clients•Implemented network email, communication and network fax software •Evaluated new hardware, software, and other technologies for potential service enhancements•Developed customizations to integrate business systems with EDI applications•Installed, configured and supported Platinum Financials accounting software•Created custom applications and accounting integrations•Provided sales information and technical support to dealers worldwide•Developed application manuals and sales literature Show less