• Manage all daily store operations of two retail locations. • Create and implement marketing plans and effective store strategies to improve sales. • Provide outstanding customer service • Responsible for the management, including scheduling and payroll, of 8 personnel. • Built a strong client base through effective promotional marketing. • Work with sales representatives for wholesale merchandise and advertising on a regular basis. • Effectively manage all merchandise including buying, receiving, maintaining POS computerized system, and completing annual inventories. • Travel to a minimum of three trade shows per year and researched the latest industry trends. • Manage a $500K annual budget including inventory equity, gross retail sales revenues, and accounts receivable and payable. • Create and/or approved visual store displays, prints and multi-media advertising campaigns and developed new marketing strategies to widen customer reach.

Managed staffing, training, development, and day-to-day operation of application and technical support teams. Handled escalated customer issues and challenges.

Championed Zipcar member experience. Participated in extensive field research and analytic study of Zipcar member life-cycle. Helped usher in many customer-facing service improvements.

Managed day-to-day operation of billing and application specialist teams. Supported national member services manager in coaching, training and development of Member Services field agents and off-site call center.

Managed world-class recording studio. Responsible for staff of 15 full and part-time employees. Handled all studio booking, client outreach, billing and collections. Oversaw studio maintenance and equipment repair.