Determine risk factors on malpractice policies. Evaluate policies to determine appropriate pricing and exclusions. Process time sensitive changes to policies with a focus on accuracy and efficiency. Assist with training new members of the team, including leading training sessions, ensuring the quality of their work, and devising lesson plans. Answer questions from team members regarding how to evaluate risk and process adjustments. Work alongside distribution partners to resolve issues.

Provide support for MedPro Group distribution partners via phone calls, emails, and faxed requests. Process high volume, time sensitive transactions with a focus on accuracy and attention to detail. Receive, research, document, and resolve all customer inquiries/requests with accuracy and professionalism to ensure profitability and customer satisfaction. Underwrite and process mid-term adjustment requests, resolve billing issues, and answer coverage related questions and price indications. Assist with training new members of the team, including leading training sessions, ensuring the quality of their work, and devising lesson plans.

Provide support for MedPro Group distribution partners via phone calls, emails, and faxed requests. Process high volume, time sensitive transactions with a focus on accuracy and attention to detail. Receive, research, document, and resolve all customer inquiries/requests with accuracy and professionalism to ensure profitability and customer satisfaction.

Data entry and analysis of customer forecasting for production with high degree of accuracy and independent work schedule in support of Quality and Engineering departments. Elevate discrepancies to management level and resolve issues.

With a high degree of accuracy, responsible for score and pitch charting MLB, MiLB, NPB, and amateur baseball games using specialized computer software, along with maintaining data quality by checking the live data input by other video scouts. Continually checking the accuracy and validity of data. Preparing and analyzing statistical data for delivery to customers. Assisting with the production of the Bill James Handbook. Providing administrative support to other staff as needed.

Charged with capturing video footage during Indiana University football practices and games for strategy, in-game analysis, and scouting purposes. Operated state-of-the-art cameras and assisted video team with production tasks as needed. Maintained professional appearance as an Indiana University football representative.

Conducted telephone surveys, explained objectives and procedures to participants, compiled and recorded results and data from interviews and surveys. Surveys covered a variety of topics. Collected data on customer opinions, demographics, needs, and buying habits to identify potential markets and factors affecting product demand. Dealt with a variety of attitudes toward subject matter.

Served as Game Day liaison with youth baseball teams from more than 25 states and Canada. Coordinated and communicated with tournament attendees, team coaches and players. Exhibited an unwavering commitment to customer service, resolved tournament and attendee issues, and promoted loyalty among attendees. Responsible for handling money for merchandise and ticket sales. Assisted in the execution of all Game Day tournament operations including, but not limited to, in-game promotions, pre-game and post-game field preparation, merchandising, and facility maintenance, and ticket sales at baseball tournaments throughout the summer of 2016.

Provided exceptional customer service to create an extraordinary golfing experience for all members and guests. Staged golf carts, maintained staging area, greeted golfers, offered valet services, cleanliness of cart fleet, and professional appearance.

Communicated with players in a positive manner, modeled sports-like behavior and maintained appropriate conduct towards players, officials, and spectators. Taught and developed a variety of fundamental baseball skills. Directed players through practices and game day competition. Assisted players in fitness goals, worked on strength and endurance. Helped young players develop character to be successful in the classroom and on the field.

Tire servicing, including mounting, dismounting, repair and inspection to ensure safe usage.

Assisted Athletic Department in recruiting administration and analysis, prepared and distributed recruit and season ticket holder communications.