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David Sam is listed as Senior Manager, Customer Service based in Singapore, Singapore, Singapore. AeroLeads shows a matched LinkedIn profile for David Sam.
David Sam previously worked as Regional Business Services Manager at B/S/H Home Appliances Pte Ltd and Operations Manager at Qcd Technology Pte Ltd. David Sam holds B.Sc. In Marketing, Marketing And Management, 2Nd Class Honours Grade I from National University Of Ireland.
- 20+ years in Customer Service industry- 15 years in Service Partners Management, Regional role- 10 years in project management role, PMP certified – In-country Service centres deployment, aftersales support CRM system and process implementation - Hardware Break-fix operations management- Call centre and service centre operations management - Effective communication skills with all levels – senior management, customers (end-users & corporate), vendors- Independent, self-motivated, strong analytical and problem solving skills, good ethics
Listed skills include Vendor Management, Outsourcing, Program Management, Management, and 19 others.
A career timeline built from the work history available for this profile.
Singapore
- Financial controlling, business planning, forecasting for Customer Service (CS) yearly budget- Manage countries to drive field service hardware break-fix operations, workforce productivity and efficiency KPI, NPS/CSI to meet monthly targets- Drive process improvement programs to increase CS value
Singapore
- Operational Excellence for hardware breakfix- Manage Cost Centre Profit and Loss, driving positive revenue growth and reducing overheads- Process improvements – review, design and document end-to-end support processes to create seamless Total Customer Experience- Change management - working with teams to fine-tune workflow and training/communication to.
Singapore
Project/Operations Manager (APAC)- Plan and deploy walk-in service centre launches for BlackBerry from business case building and cost savings analysis, to RFQ vendor selection process, stakeholder communications, risk evaluation & mitigation management, training delivery, parts and equipment planning, forecast and setup; cultural/cross-functional.
Singapore
- Forecasting and planning of ink supplies to meet upcoming growth and revenue- Data Analytics on ink vs printer sales trends to finetune forecasting trends and uncover sales growth opportunity- Drive product manufacturing programs to optimise ink usage and market growth- Manage NPI programs and ensure cost/profit sustainability for ink product launched.
Singapore
- Drive CRM system and process implementation for TCE improvement in APAC countries; tabulating cost/performance results- Service delivery management for warranty support; driving in-country and outsource partners to meet break-fix KPIs (i.e. TAT, NTF, first-time-fixed rate, CSAT)- Cost/Resource management - optimize onsite engineers workforce in.
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David Sam is listed as Senior Manager, Customer Service.
David Sam is based in Singapore, Singapore, Singapore.
David Sam has worked for B/S/H Home Appliances Pte Ltd, Qcd Technology Pte Ltd, B2X Care Solutions Pte Ltd (Apac), Hewlett Packard Ink Supplies Business Group, and Hewlett Packard Singapore.
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David Sam holds B.Sc. In Marketing, Marketing And Management, 2Nd Class Honours Grade I from National University Of Ireland.
David Sam is listed with skills including Vendor Management, Outsourcing, Program Management, Management, Telecommunications, Crm, Project Planning, and Project Management.
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