It Support Engineer
Zawawi Business Machines (Zbm)
Sultanate Of Oman
Installation , Configuration and Maintanance of DELL – Servers , Desktops and Laptops.Basic Knowledge of Dell Storage (SAN / NAS ) and Tape Drive Units.Handling day to day Support Calls of Servers , Desktops , Laptops and basic support for SAN , Tape Library and Switches.Handling Microsoft OS and Applications Support Calls – Microsoft Outlook.Projects Experiences in ZBMOman Methanol Company , Oman : Support of Dell PowerEdge 1955 Blade Servers , PE 6850 High-End… Show more Installation , Configuration and Maintanance of DELL – Servers , Desktops and Laptops.Basic Knowledge of Dell Storage (SAN / NAS ) and Tape Drive Units.Handling day to day Support Calls of Servers , Desktops , Laptops and basic support for SAN , Tape Library and Switches.Handling Microsoft OS and Applications Support Calls – Microsoft Outlook.Projects Experiences in ZBMOman Methanol Company , Oman : Support of Dell PowerEdge 1955 Blade Servers , PE 6850 High-End Rack Servers Dell EMC – Clarion CX320 SAN ,Dell ML6020 Tape LibrarySaud Bahwan TOYOTA ,Oman : Installation of Dell Servers ,Storage , Tape Library,Belkin KVM Console Unit.Resident Engineer Experience – Deputed from ZBMMercedez-Benz , Oman[ Feb 2015 – Aug 2017]Functional Administration of more than 500 computers under Network. Installing, Upgrading and Troubleshooting Windows 7 for desktop, and Laptop. Installing & managing Trend Micro Manage inventory report as per the auditing policy Installing and configuring local and network printers Remote Administration & Troubleshooting of desktops through Remote connectivity Call logging and ticketing system using tool Manage Engine.Oman Arab Bank , Oman[Sep 2013 – Jan 2015] Handling day to day support calls of UsersNational Bank of Oman [May 2010 – May 2011] Hardware Support for Servers , Storage , Tape Library , Desktops and Laptops. Helpdesk support for Users. Show less