Technical Advisor
Jul 2024 - Oct 2024
AeroLeads people directory · profile
David Samuel Email & Phone Number
IT professional with years of experience in technical support, software development, and security. Passionate about using tech to enhance business efficiency.
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Role
IT professional with years of experience in technical support, software development, and security. Passionate about using tech to enhance business efficiency.
Location
London, Ontario, Canada
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David Samuel is listed as IT professional with years of experience in technical support, software development, and security. Passionate about using tech to enhance business efficiency. based in London, Ontario, Canada. AeroLeads shows a matched LinkedIn profile for David Samuel.
David Samuel previously worked as Technical Advisor at Concentrix and Fulfillment Specialist at Skipthedishes. David Samuel holds Postgraduate Degree, Computer And Information Systems Security/Information Assurance from Fanshawe College.
Profile bio
About David Samuel
SOC Analyst/Information Security AnalystEnthusiastic and results-driven aspiring SOC Analyst with a passion for cybersecurity and a solid foundation in hands-on lab experiences. A recent graduate with a Post-Graduate Certification in Information Security Management, I am eager to contribute my skills in incident response, threat detection, and digital forensics to a dynamic SOC environment.Key Strengths:*Incident Response: Proven ability to swiftly analyze and respond to cybersecurity incidents.*Threat Detection: Hands-on experience in identifying and mitigating potential security threats.*Digital Forensics: Strong foundation in digital forensics practices and methodologies.*Security Best Practices: Committed to staying abreast of the latest cybersecurity trends and best practices.*Continuous Learning: Adept at rapidly acquiring new skills and knowledge to adapt to evolving threats.I am seeking opportunities to leverage my skills in a collaborative and challenging SOC setting where I can contribute to proactive threat mitigation and incident resolution. Let's connect and explore how my passion for cybersecurity can add value to your team!
4 roles
David Samuel work experience
A career timeline built from the work history available for this profile.
Fulfillment Specialist
Optimizing the order-to-delivery process to ensure exceptional customer satisfaction and operational efficiency.
Oct 2023 - Jul 2024
User Support Technician
Abbysquare
Utilized exceptional writing skills to craft clear and informative responses to customer inquiries, contributing to a 20% reduction in response time. Exercised patience in handling complex technical issues, resulting in a 90% increase in first-call issue resolution.Utilized patience and strong problem-solving skills to learn and become proficient in iOS and macOS, leading to a 30%decrease in escalations to higher support levels.Resolved an average of 30 customer inquiries per day with patience and flexibility, maintaining a 95% satisfaction rate, improving customer retention and loyalty.
Jan 2021 - Aug 2023
Customer Support Specialist
Deo’Genesis
Utilized strong time management to adapt to changing schedules, resulting in a 15% improvement in overall team productivity.Improved customer satisfaction by 20% through effective communication skills, resulting in increased customer retention and positive brand perception.
May 2018 - Jun 2019
3 education records
David Samuel education
Postgraduate Degree, Computer And Information Systems Security/Information Assurance
Bachelor'S Degree, Computer Science
Hegt University
Graduate Certificate, Information Security Management
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What is David Samuel's role at their current company?
David Samuel is listed as IT professional with years of experience in technical support, software development, and security. Passionate about using tech to enhance business efficiency..
Where is David Samuel based?
David Samuel is based in London, Ontario, Canada.
What companies has David Samuel worked for?
David Samuel has worked for Concentrix, Skipthedishes, Abbysquare, and Deo’Genesis.
How can I contact David Samuel?
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What schools did David Samuel attend?
David Samuel holds Postgraduate Degree, Computer And Information Systems Security/Information Assurance from Fanshawe College.
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