Lead the Consumer Payments Operations Center of Excellence under Disney's Worldwide Shared Services. Supporting the Direct-to-Consumer Disney business units with Payment, Fraud, and Chargeback expertise and lead the finance operation teams directly supporting these businesses.

Managed Disney's Finance Payment Fraud and Chargeback team. Focus is primarily on domestic Park and Resorts but experience includes Disney Streaming (Disney+, ESPN+, Hulu, and HotStar), shopDisney, international parks, and other areas of the Disney company. Manage a team of 10+ finance Cast Members. Familiar with various payment processors, issuing banks, alternative payments (Klarna, PayPal, AliPay, etc.), and fraud prevention solutions.Previous work:Responsible for Finance Payment Service projects, financial reporting, and assisting in new payment technology initiatives. Worked with various cross-functional teams from both Walt Disney Parks & Resorts (WDPR) and Enterprise groups to complete financial Payment Service related work. Led several monthly/quarterly meetings, complete Ad hoc analysis, and test mandatory scenarios for high profile projects (Project Delta).  Payment Service Leader on the POSR (WDPR F&B and Merchandise POS replacement) project involving all financial testing, consultation on payment related inquiries, defect review, and executive updates Created the Walt Disney Parks and Resorts business case and analysis for potential PayPal implementation and presented to key Executives Work with teams from around the world (Paris, Hong Kong, Shanghai) to compile strategic metrics and present findings in quarterly worldwide business reviews and senior executives

Manage Produce Procurement for Red Lobster’s Procurement team ($90M annual spend). Create category management strategy, negotiation of new contracts, supplier/distributor visits, manage departmental budget, and lead buying strategies within the Procurement team. Develop Board of Director level presentations, track cost saving initiatives, monitor seafood inventory levels, and perform various ad-hoc analysis on ~$900M in annual purchases. Manage over 25 key Suppliers as well as manage relationships with over 50 produce distributors in the US and Canada Work closely with Marketing and Culinary teams to develop and source exciting seasonal sides and new core menu selections Key contributor on custom distribution change from MBM/Maines to PFG delivery model for over 700 restaurants

Utilized financial and analytical skills to provide support to the Operations Leadership, Finance Leadership, and Restaurant Management teams. Produced financial reporting, analysis, and modeling in support of business objectives. Developed proactive, insightful projects and solutions as well as communicated the potential impact of decisions on the overall business. • Identified a $7M gap to forecast on Produce costs and worked with senior leadership on closing the gap to $0. • Developed and implemented new processes for enhanced analytics and reporting, focusing on P&L & waste opportunities

Worked with business units within Walt Disney Parks & Resorts to improve financial and operational controls. Critically review information to detect gaps and identify strategic solutions. Present recommended solution to key partners and stakeholders. • Direct many diverse control-based improvements at Walt Disney World, Disney Cruise Line, and Disney Vacation Club• Collaborate on taskforce teams that drive new product initiatives and implement positive change

Responsible for annual and monthly forecasts ($220M annual expense), budgeting, variance analysis, ad hoc reporting, and preparation of post close management reporting. Managed a team of seven Disneyland Credit Card Management employees in business operational finance work. Created presentation decks addressing complex issues to Disney Executives.• Spearheaded a project that reduced chargeback expenses by over $5M a year (over 83% reduction) by implementing new fraud detection tools, improving company policy, and enhancing internal fraud procedures• Redesigned the AOP, forecast, and variance explanation process, creating monthly templates presented to Executives• Drove development and training efforts and held direct reports accountable for delivery• Identified, recruited, and retained new employees by leading the Finance Undergrad Associate Program• Received executive recognition for work done on the opening of Aulani, Disney’s first Hawaiian vacation club resort

Managed twelve employees across four specialized accounting teams. Was responsible for month-end closing procedures (forecasting, budgeting, financial analysis) and maintained journal entry integrity. Investigated internal fraud across all lines of business. Prioritized and led multiple concurrent investigations from start to completion in a fast-paced, high profile environment. • Became efficient in working with SAP, including Business Objects Reporting• Corrected over $600K worth of journaling errors and created documentation on how to avoid future mistakes• Delivered frequent, timely, specific, and actionable feedback to direct reports • Sought out and created new techniques to enhance business results increasing productivity by over 20%• Conducted over 24 analytical investigations, identifying over $20K in internal theft and resulting in 21 terminations

Analyzed monthly financials including annual and monthly forecasts, variance explanations, ad hoc reports, and metric reports. Responsible for the successful 2007 and 2008 Payment Card Industry (PCI) audits. Organized work efforts of vendors, management, construction crews, and Operation leadership in support of a large, money-saving initiative (saving +$100K annually).• Established the Payment Card Industry (PCI) Audit process utilized at domestic Walt Disney Parks and Resorts• Delivered effective training and development to over 3,000 Operational employees and Disney leaders • Created and implemented a perpetual, monthly metrics reporting system